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Santi_81436's avatar
Santi_81436
Icon for Altostratus rankAltostratus
Oct 10, 2017

Failed due to ASMConfig exception

Hi!

 

My devices is reporting a new messages:

 

Oct 4 22:06:19 F5_TEST01[28304]: dcc|ERR|Oct 04 22:06:19.657|28304| [tsconfd::ASMCONFIG_CALL, update mcp logging profile] Failed due to ASMConfig exception

 

I didn't find nothing about this warning, can be a bug..is it true?

 

So, This message was cause because I've created a new security polity (the process wasn't completed never) and lost the communication with the device (this device was like died).

 

Curerntly My device has 350 Virtual Servers and 17 security policies. The model is 4200 with BIG-IP v11.6.0 (Build 6.0.442)

 

The performance is good, CPU is over 40% and memory (TMM Memory used is 20%) (Other Memory used is 80%) (swap used ir 40%)

 

Could you help me, please???? What I can check???

 

Thanks!

 

ASM Advanced WAF
security
  • Chris_Grant's avatar
    Chris_Grant
    Icon for Employee rankEmployee
    Oct 28, 2017

    I am assuming that ASM is working normally other than this message. If that is the case, you should contact support about tracking down the root cause of this message.

     

    If ASM is not starting you may wish to begin with this article:

     

    https://support.f5.com/csp/article/K14194 Troubleshooting the BIG-IP ASM MySQL database

     

    You may also be able to simply issue:

     

    bigstart restart asm

     

    or reboot the appliance.

     

    If none of these help, you will want to reach out to support.