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letakeda's avatar
letakeda
Icon for Cirrus rankCirrus
Sep 29, 2023

F5Access | MacOS Sonoma

I upgraded my MacOS to Sonoma (the latest version of MacOS) and now F5 Access does not open When I try to open the application, nothing happens. The icon in the up menu bar does not appear. Is an...
BIG-IP Access Policy Manager (APM)
f5 access
security
Sonoma
vpn
LiefZimmerman's avatar
LiefZimmerman
Icon for Admin rankAdmin

this was on my mind...checking-in to see if
A) this makes sense?
and if so
B) has it unblocked anyone on this thread?

CristianM's avatar
CristianM
Icon for Altocumulus rankAltocumulus
Apr 18, 2024

Hello, For me the application is not starting and I get this error.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               F5Access [74136]
Path:                  /Applications/F5Access.app/Contents/MacOS/F5Access
Identifier:            com.f5.access.macos
Version:               2.0.3 (2023.08011438.345)
App Item ID:           1243219105
App External ID:       859046056
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2024-04-18 22:07:29.3803 +0200
OS Version:            macOS 14.4.1 (23E224)
Report Version:        12
Bridge OS Version:     8.4 (21P4222)
Anonymous UUID:        06D6BA0F-5ADB-4F97-5BB3-9ACDE16F705E

Sleep/Wake UUID:       F3B8C650-A69E-4A9F-9E33-BB4D799F78AD

Time Awake Since Boot: 350000 seconds
Time Since Wake:       3266 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000

Termination Reason:    Namespace SIGNAL, Code 4 Illegal instruction: 4
Terminating Process:   exc handler [74136]



I think many of us have the same problem after update to version 14.4 and 14.4.1.  In attachment you find entire log. Let me know if I can help you with something else but please we already wait for to long and this issue is a blocker for many of us.

  • LiefZimmerman's avatar
    LiefZimmerman
    Icon for Admin rankAdmin
    Apr 19, 2024

    Pushing this DIRECTLY into the ticket stream - hope it brings some clarity > resolution.

    Thanks CristianM 

    • CristianM's avatar
      CristianM
      Icon for Altocumulus rankAltocumulus
      Apr 20, 2024

      Thanks a lot.

    • LiefZimmerman's avatar
      LiefZimmerman
      Icon for Admin rankAdmin
      Apr 26, 2024

      quick update for interested parties - I don't want to leave you totally ignored.
      Aspects such as procedure, confidence, priorities, communication, resourcing, etc are all parts of the delay.

      Technologically speaking, I think you are all still hanging but letting you know - the gears are still moving. 🤨

      • CristianM's avatar
        CristianM
        Icon for Altocumulus rankAltocumulus
        Apr 29, 2024

        Hello, I really appreciate this, but this gears are moving really slow and is annoying to I work via VM because the VPN is not working and this after months from when it was reported this issue :(.