With Firefox 3.5.2 and Safari 4.0.3 (when started in 32 bit mode) I am able to connect to my network at work from outside using the F5 plugin but when I terminate the connection the OS kernel crashes. I am using Mac OS X 10.6 (snow leopard). This did not happen under 10.5 but under 10.5 the connection always dropped every now and then and connecting did most of the times take a few attempts. any ideas to avoid the OS crash under snow leopard ?

6.0.3.4............................

This is known issue. Hotfix will be available soon. Sorry for the delay.

We have a solution available in askf5 and we are planning to release support for snow leopard in 603-5.

When can we expect 603-5. And will this work on 64bit Safari. Woraround to the crash is described in http://discussions.apple.com/thread.jspa?threadID=2134736&tstart=0 Restart your network device(s)

Thanks for the replies. I searched askf5 but only found a statement that firepass is currently not supporting snow leopard: no workaround given

F5 firepass VPN and Mac OS X 10.6 snow leopard

18 Replies

Jared_Townsley_
Historic F5 Account
Oct 13, 2009
HF-603-5.1 has been released internally and can be made available by a support technician for your testing before our public release. Open a support case stating your problem (Mac OS 10.6 support) and they should provide this hotfix.

HF-603-5.1 has no known cluster/failover sync issues

--Jared
Mike_61719
Cirrus
Oct 29, 2009
Posted By scooterb on 10/13/2009 11:07 AM

v6.0.3-5 does support Snow Leopard and network connect. In fact our users said they think the connection and file transfers are better then previous code using earlier OSX.

I was provided with HF v6.0.3-5 because we had random issues with Outlook unable to send attachments when connected to the f5 network connect. This HF has not been released because they are having issues with it in a cluster but we have a standalone. Snow Leopard works great with it from the reports I have from my users.

Hey Scooter,

What was the email issue you had?
scooterb_87043
Nimbostratus
Oct 29, 2009
Seemed random but the users affected their Outlook would work until they tried to send an email with an attachment. Once they did that it would get stuck in the outbox and not clear. All emails after stacked up behind it. They could still receive emails fine though. Once we applied the hotfix any affected users Outlook worked fine. Out of 100's of users only had 5 confirmed cases that could not fix by reinstalling F5 components.
Mike_61719
Cirrus
Oct 29, 2009
Posted By scooterb on 10/29/2009 9:34 AM

Seemed random but the users affected their Outlook would work until they tried to send an email with an attachment. Once they did that it would get stuck in the outbox and not clear. All emails after stacked up behind it. They could still receive emails fine though. Once we applied the hotfix any affected users Outlook worked fine. Out of 100's of users only had 5 confirmed cases that could not fix by reinstalling F5 components.

Wow ok,

So this was with the network access tunnels?
rg_76827
Nimbostratus
Nov 09, 2009
Is it true that new hot fix is out and resolves snow leopard issues? The apple forum states that it is so. Does anybody know the version number?
Jared_Townsley_
Historic F5 Account
Nov 09, 2009
Yes HF-603.5.1 is available, or upgrade to FirePass 6.1.

--Jared
Mahalie_Pech_56
Nimbostratus
Dec 15, 2009
End user here, where do we get HF-603.5.1 and what version of FirePass does my company need to be using for it to work?
Mike_61719
Cirrus
Dec 15, 2009
Posted By Mahalie Pech on 12/15/2009 12:42 PM

End user here, where do we get HF-603.5.1 and what version of FirePass does my company need to be using for it to work?

F5.com and create a support ID. Your company IT folks should know how to get a hot-fix.