F5 BigIP + TAP NetworkCritical + Fraud Detetion

I think we will need some more details about the Fraud Detection solution not being able to process any traffic.  Are there certain rules/settings that the Fraud Detection expect traffic to come from and will only process based off that rule?  Like source mac?  source IP?  There are a a number of changes in the traffic when it passes through a BIG-IP depending upon the configuration.  The virtual server configuration offers address translation as well as port translation.  Can you provide more info