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Kyoki_334318's avatar
Kyoki_334318
Icon for Nimbostratus rankNimbostratus
Oct 24, 2017

F5 Big-IP send OTP email dont work after upgrade to version 13.0.0

Hi guys,

 

I recently upgrade my F5 BIG-IP system to version 13.0.0 and now only my OTP SMS works and not OTP email, before the upgrade both works. My Access policy Manager first check my mobile no. before generating an OTP and through the decision box to select a path between sending through SMS or email. Please help. Thank you

 

application delivery
BIG-IP
BIG-IP Access Policy Manager (APM)
security
  • Kyoki_334318's avatar
    Kyoki_334318
    Icon for Nimbostratus rankNimbostratus
    Oct 25, 2017

    Also when I view the access report from my attempt to gain access it say "User chose option:0 when i clearly select option 2: Email. When i did a packet capture F5 can establish connection with the email server however no response were seen. It also stated that the user cant be verified.

     

  • Chris_Grant's avatar
    Chris_Grant
    Icon for Employee rankEmployee
    Oct 26, 2017

    I would recommend (if you can) that you fail back to the working install, take a packet capture, log all relevant session details, document all that information somewhere off box, boot back to 13 and repeat the tests. Make sure you have qkviews from both.

     

    So you would have two sets of matching data to compare. You could then open a case with support if you were not able to determine the cause of the problem.