DevCentral Maintenance Outage Apr-15 | Expect a 15 min, maintenance-related outage on Apr 15, 2025 between 01:00-05:00 PDT (08:00-12:00 UTC). The outage is not expected to last more than 15 min.
Hi all.
I'am new here and I don't know almost nothing about F5. But I have to support F5 BIG-IP Edge Client. And from time to time we have the following problem:
When the user tries to connect they get the message "Firewall check failed. Please activate Windows Firewall and try again." But that problem have only 3-5 users. Mostly after the Windows Updates. We tried a few things:
Uninstall and install the BIG-IP Software
Checked the Windows firewall were on, also the rules
With diffrent user on the same client
And a lot of other things I cant remember nothing helped.
So we have to install a new Windows on the machine, which can not be the solution.
Maybe anyone of you had the same problem. I hope you can help me.
We use Windows 7 x64 Notebooks. BIG-IP Edge Client Version is 7101,2014,1106,1707.
Ill repeat what I said almost 9 years ago, please contact F5 support, they can look into this with your details and their expertise of the system. You might get lucky here if someone experienced exactly the same, but chance is very low.
Hi - I have been having the same problem for 2 months.
Windows 10 Version 22H2
HP ZBook Fury 15.6 inch G8 Mobile Workstation PC
BigIP Edge Client 7241,2023,331,1108
Firewall check fails when trying to connect. I get this e-mail from the system:
From: admin@xxxxxxxxxxxxxxxxxxxxx Sent: Thursday, 1 August, 2024 11:21 AM To: xxxxxxxxxxxxxxxxxxxx Subject: Failed VPN Login - Session ID xxxxxxxxxxxxxxxx
Hello, You are receiving this email after failing to successfully connect to the Remote Access VPN Service. Please contact Local IT if you require assistance and they will help you to resolve your issue. The information below is to be recorded on any Service Now or Support Desk tickets to assist in troubleshooting errors. Session ID = xxxxxxxxxxxx Machine Certificate Check Result = 1 AD Query Result = 1 AD Auth Result = 1 MFA Authentication Result = 1 Firewall Check Result = 0 We were unable to detect an installed and running firewall on your device. AntiVirus Check Result = AD Groups Membership
if you a have support contract on this platform with F5 just contact them. they have to possibility to investigate much deeper then we can here via a forum.
of course someone might have experienced exactly the same and can help, but opening a support ticket in parallel is always a good idea.
DevCentral Maintenance Outage Apr-15 | Expect a 15 min, maintenance-related outage on Apr 15, 2025 between 01:00-05:00 PDT (08:00-12:00 UTC). The outage is not expected to last more than 15 min.
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Hi all.\nI'am new here and I don't know almost nothing about F5. But I have to support F5 BIG-IP Edge Client. And from time to time we have the following problem:\nWhen the user tries to connect they get the message \"Firewall check failed. Please activate Windows Firewall and try again.\" But that problem have only 3-5 users. Mostly after the Windows Updates. We tried a few things:
\n\n
Uninstall and install the BIG-IP Software
Checked the Windows firewall were on, also the rules
With diffrent user on the same client
And a lot of other things I cant remember nothing helped.
\n\n
So we have to install a new Windows on the machine, which can not be the solution.\nMaybe anyone of you had the same problem. I hope you can help me.
\n
We use Windows 7 x64 Notebooks. BIG-IP Edge Client Version is 7101,2014,1106,1707.
\n
Thanks
","body@stringLength":"935","rawBody":"
Hi all.\nI'am new here and I don't know almost nothing about F5. But I have to support F5 BIG-IP Edge Client. And from time to time we have the following problem:\nWhen the user tries to connect they get the message \"Firewall check failed. Please activate Windows Firewall and try again.\" But that problem have only 3-5 users. Mostly after the Windows Updates. We tried a few things:
\n\n
Uninstall and install the BIG-IP Software
Checked the Windows firewall were on, also the rules
With diffrent user on the same client
And a lot of other things I cant remember nothing helped.
\n\n
So we have to install a new Windows on the machine, which can not be the solution.\nMaybe anyone of you had the same problem. I hope you can help me.
\n
We use Windows 7 x64 Notebooks. BIG-IP Edge Client Version is 7101,2014,1106,1707.
\n
Thanks
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But I have to support F5 BIG-IP Edge Client. And from time to time we have the following problem:\nWhen the user tries to connect they 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Ill repeat what I said almost 9 years ago, please contact F5 support, they can look into this with your details and their expertise of the system. You might get lucky here if someone experienced exactly the same, but chance is very low.
Ill repeat what I said almost 9 years ago, please contact F5 support, they can look into this with your details and their expertise of the system. You might get lucky here if someone experienced exactly the same, but chance is very low.
Hi - I have been having the same problem for 2 months.
Windows 10 Version 22H2
HP ZBook Fury 15.6 inch G8 Mobile Workstation PC
BigIP Edge Client 7241,2023,331,1108
Firewall check fails when trying to connect. I get this e-mail from the system:
From: admin@xxxxxxxxxxxxxxxxxxxxx Sent: Thursday, 1 August, 2024 11:21 AM To: xxxxxxxxxxxxxxxxxxxx Subject: Failed VPN Login - Session ID xxxxxxxxxxxxxxxx
Hello, You are receiving this email after failing to successfully connect to the Remote Access VPN Service. Please contact Local IT if you require assistance and they will help you to resolve your issue. The information below is to be recorded on any Service Now or Support Desk tickets to assist in troubleshooting errors. Session ID = xxxxxxxxxxxx Machine Certificate Check Result = 1 AD Query Result = 1 AD Auth Result = 1 MFA Authentication Result = 1 Firewall Check Result = 0 We were unable to detect an installed and running firewall on your device. AntiVirus Check Result = AD Groups Membership
Hi - I have been having the same problem for 2 months.
Windows 10 Version 22H2
HP ZBook Fury 15.6 inch G8 Mobile Workstation PC
BigIP Edge Client 7241,2023,331,1108
Firewall check fails when trying to connect. I get this e-mail from the system:
From: admin@xxxxxxxxxxxxxxxxxxxxx Sent: Thursday, 1 August, 2024 11:21 AM To: xxxxxxxxxxxxxxxxxxxx Subject: Failed VPN Login - Session ID xxxxxxxxxxxxxxxx
Hello, You are receiving this email after failing to successfully connect to the Remote Access VPN Service. Please contact Local IT if you require assistance and they will help you to resolve your issue. The information below is to be recorded on any Service Now or Support Desk tickets to assist in troubleshooting errors. Session ID = xxxxxxxxxxxx Machine Certificate Check Result = 1 AD Query Result = 1 AD Auth Result = 1 MFA Authentication Result = 1 Firewall Check Result = 0 We were unable to detect an installed and running firewall on your device. AntiVirus Check Result = AD Groups Membership
Hold down power button for 1 minute to do a forced unclean shutdown of laptop to clear memory - Done
Try different WiFi network - Tried home Wifi, tried public Wifi, tried conference Wifi, tried LTE, tried iPhone Hotspot - same result
From corporate LAN, performed a GPUpdate, and renewed my machine certificate - Done
Sent multiple F5 Client Diagnostic reports - Done
Performed GPUpdate myself while at The Office - Done
Confirm that Group policy files located at C:\\windows\\System32\\GroupPolicy are up to date - Done
Uninstall/Reinstall F5 BigIP-Edge client - Done
Check MFA Setup - Done
Check Certificates - Done
Can the community offer any guidance/advice?
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NimbostratusMVP
jogoldberg
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