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yacinn's avatar
yacinn
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Jan 17, 2025

F5 Access 3.1.0 Crashes on Android 9 Devices

Hi support,

After upgrading to F5 Access version 3.1.0 on Android 9 device, the application fails to open—it crashes immediately upon launch. 
This issue affects all devices running Android 9 in our environment.

Here are the details of the setup:

Device OS: Android 9
App Version: F5 Access 3.1.0

  • This is not F5 support but a community forum, where users can help each other. Be sure to raise a support ticket with F5 about this so it gets attention there also.

    Information for some Android version issues in this article and also F5 support info at the bottom of the 3.1.0 release notes: https://techdocs.f5.com/kb/en-us/products/big-ip_apm/releasenotes/related/relnote-f5access-android-3-1-0.html

     

    Android 9 went out of support 3 years ago, so there is a chance they can't help either.

     

  • yacinn's avatar
    yacinn
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    Thank you for your response. 

    By "support," I mean anyone who can help or has experienced the same problem.

    I've already seen this link, but it doesn't address my specific issue.

    Thanks, Boneyard.