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Ryannnnnnnnn's avatar
Ryannnnnnnnn
Icon for Altocumulus rankAltocumulus

I'll hazard a guess and say it's to do with security ciphers and what country you're in. I've seen it when dealing with Cisco before.

 

Dave_McCauley_3's avatar
Dave_McCauley_3
Icon for Cirrostratus rankCirrostratus
Jan 04, 2019

Assuming Ryan's correct, I think you're out of luck until Seattle/Lowell/US business hours on the email. If only there were a way to transparently rewrite a URI to the export compliant ISO when a user is from a country that can't get the standard image so they can at least get an upgrade completed...

 

Are the devices located in a different country that doesn't have any restrictions? Maybe try logging in from a jump box in that datacenter and see if you have any issues?