Forum Discussion

Dave_McCauley_3's avatar
Dave_McCauley_3
Icon for Cirrostratus rankCirrostratus

There should be an email you can ask about fixing the issue for your user or IP range. They're pretty responsive. If not, open a support case.

 

On a side note, I had this happen while upgrading with a customer from their puerto rico office. I was surprised that using my partner email to login from the same PC allowed full access to the downloads -- I'm not sure what causes the error, unless the partner account overrides some geo-location checks.

 

--D

 

Philippe_Page_2's avatar
Philippe_Page_2
Icon for Cirrus rankCirrus
Jan 04, 2019

I already did sent an email to F5 support and csp@ but they have not yet replied. I provided the necessary information such as: * User ID * Name * Company Name * IP address

 

Hopefully they will whitelist my IP address or at least allow me to download something. :)