Forum Discussion

Ryan_80361's avatar
Ryan_80361
Icon for Cirrostratus rankCirrostratus
Jan 04, 2019

I'll hazard a guess and say it's to do with security ciphers and what country you're in. I've seen it when dealing with Cisco before.

 

  • Philippe_Page_2's avatar
    Philippe_Page_2
    Icon for Cirrus rankCirrus
    Jan 04, 2019

    I'm from the Philippines, what did you do when you encountered this scenario? Did they provide access after you notified them via email?

     

  • Dave_McCauley_3's avatar
    Dave_McCauley_3
    Icon for Cirrostratus rankCirrostratus
    Jan 04, 2019

    Assuming Ryan's correct, I think you're out of luck until Seattle/Lowell/US business hours on the email. If only there were a way to transparently rewrite a URI to the export compliant ISO when a user is from a country that can't get the standard image so they can at least get an upgrade completed...

     

    Are the devices located in a different country that doesn't have any restrictions? Maybe try logging in from a jump box in that datacenter and see if you have any issues?