Device Statistics Processing Failure

Hey Kevan,

Thanks for getting those logs to us, they help a lot. We had put in a fix due to your previous issue, which we are pretty sure is completely related. We are now getting the visibility we were hoping for. Can you do us a big favor and turn on verbose logging for a couple of hours and send us the new logs. We want to see the raw data coming in from the Big-IP(s).

Here are the steps you should follow to turn on verbose logging:

1. Open up the C:\Program Files\F5 Networks\Management Pack\ folder (or wherever you installed to).

2. Locate the file named f5mpsvc.exe.config.

3. Create a backup copy of the file. (from a command shell shell: "cp f5mpsvc.exe.config f5mpsvc.exe.config.bak").

4. Open the original file in a text editor. (from a command shell window: "notepad f5mpsvc.exe.config").

5. Locate the following line towards the bottom of the file:

6. Change "Warning" to "All" so that it reads:

7. Save and close the file.

8. You shouldn't have to, but you may want to restart the F5 Monitoring Service just to make sure the config file loads.

Good luck, and thanks for your patience,

-Dave