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J0TTaS's avatar
J0TTaS
Icon for Nimbostratus rankNimbostratus
Jan 28, 2016

Cannot run configuration utility through serial console port

Hi all,

 

I am trying to set the management IP address to a 2100 blade through the serial console port. The blade is part of a BigIP VIPRIOM 2400 platform and it consists on just one 2100 blade.

 

I connect to the COM1 successfully and the blade shows me the AOM menu (blade baud setting, blade info, blade reseting, ...) if I press ESC (.

 

The problem is the configuration utility doesn't run when I introduce config on the terminal (putty in my case). I don't even get anything when I press a button. The F5 just replies to ESC ( and nothing else.

 

My department got this VIPRIOM from another department that made use of it. I am wondering if they could removed the config utility. In this case, is there a way to reinstall the config utility to my F5 again or anyone suggest something else?

 

thanks in advance!

 

aom
application delivery
BIG-IP
configuration management
  • IanB's avatar
    IanB
    Icon for Employee rankEmployee
    Jan 30, 2016

    I assume you've quit out of the AOM menu, and hit enter ?

    AOM Command Menu:
B --- Set console baud rate
C --- Capture blade console
I --- Display platform information
P --- Power on/off blade
R --- Reset blade
Q --- Quit menu and return to console

Enter Command: q

BIG-IP 11.4.1 Build 608.0
Kernel 2.6.32-220.el6.f5.x86_64 on an x86_64
VIP2400.local login:

    If you're not seeing the unix login prompt as above, then it is possible that the console baud rate was set on the blade and mismatches the AOM.

    It might also be that the blade is powered off - try the P option in the menu, though it should be on by default.

    If you power cycle the blade (either through the AOM menu, or by reseating the card), while connected to the serial port (and quit out of the AOM menu), do you see the BIOS and linux kernel messages ?

    Version 2.14.1219. Copyright (C) 2011 American Megatrends, Inc.
BIOS Date: 05/02/2014 08:34:27 Ver: A113106
F5 Platform: A113 OBJ-0552-xx BIOS (Build: 1.06.043.0) Date: 05/02/2014
Press  to enter setup.
Press  to launch F5 Disk Erase Utility.
                                                                            Red Hat nash version 5.1.19.6 starting

Reading all physical volumes.      This may take a while...
  Found volume group "vg-db-sda" using metadata type lvm2
  12 logical volume(s) in volume group "vg-db-sda" now active
/sysroot/sbin/setfiles:  labeling files, pretending /sysroot is /
/sysroot/sbin/setfiles:  labeling files under /sysroot/sbin/init
matchpathcon_filespec_eval:  hash table stats: 1 elements, 1/65536 buckets used, longest chain length 1
/sysroot/sbin/setfiles:  Done.
                Welcome to BIG-IP 11.4.1 Build 608.0

    If you do not see those messages, then I suggest you open a support ticket with F5.

  • J0TTaS's avatar
    J0TTaS
    Icon for Nimbostratus rankNimbostratus
    Jan 29, 2016
    What I mean can be read from this manual chapter: [https://support.f5.com/kb/en-us/products/big-ip_ltm/manuals/product/pg_viprion2400/2.htmlc_viprion_cluster_management_about](https://support.f5.com/kb/en-us/products/big-ip_ltm/manuals/product/pg_viprion2400/2.htmlc_viprion_cluster_management_about) In particular, I'm trying to set the IP Cluster by the way explained in next URL: [https://support.f5.com/kb/en-us/products/big-ip_ltm/manuals/product/pg_viprion2400/2.htmlt_reuse_configuring_cluster_ip_address_config_util](https://support.f5.com/kb/en-us/products/big-ip_ltm/manuals/product/pg_viprion2400/2.htmlt_reuse_configuring_cluster_ip_address_config_util) I don't see anything when I log in by the serial console, neither a welcome message nor anything I type unless I enable the putty echo options. If I type config or tmsh putty doesn't show anything. It just replies something (actually the AOM menu) when I press the combination ESC (: B --- Set baud rate C --- Capture blade console I --- Display platform information P --- Power on/off blade R --- Reset blade Q --- Quit menu and return to console
  • IanB's avatar
    IanB
    Icon for Employee rankEmployee
    Jan 29, 2016
    What do you mean by the configuration utility doesn't run ? Did you see the unix login prompt, and were you able to log in ? Are you able to copy the text from putty, and show us the output you get when you try to run config ?