After upgrading Symantec can not go through F5 SSL

Dear All

Seeking support on after upgrading Symantec end point client can not go through F5; any idea why.

Seems multiple error: [log_id2015011310152754b47fbf9fd55] => [detected_av] => Array ( [av_1] => Array ( [agent_id] => OPSWAT_AV [data_version] => 1.0 [protect] => [update] => [need_update] => [expression_id] => [name] => MicrosoftAS [features] => 2 [engine_version] => 1.1.10201.0 [database_version] => 1.165.1076.0 [database_signature] => [database_time] => 2014.01.03 08:02:19 [monitor] => disabled [last_scan] => undefined [gui_state] => hidden [description] => Windows%20Defender [database_age] => 375 [r_log_0] => Criteria failed - not an antivirus )

                [av_2] => Array
                    (
                        [agent_id] => OPSWAT_AV
                        [data_version] => 1.0
                        [protect] => 
                        [update] => 
                        [need_update] => 
                        [expression_id] => 
                        [name] => NortonAV
                        [features] => 3
                        [engine_version] => 
                        [database_version] => 
                        [database_signature] => 
                        [database_time] => undefined
                        [monitor] => enabled
                        [last_scan] => undefined
                        [gui_state] => hidden
                        [description] => Symantec%20Endpoint%20Protection
                        [database_age] => unknown
                        [r_log_0] => Criteria failed - older than 30 days: unknown
                    )

                [summary] => Array
                    (
                        [count] => 2
                    )

            )

Thanks

Simonsc