Hi folks,

Devcentral is a resource that we developers on v9 love to participate in. It gives us the ability to show off our baby - something we've worked hard on for years (literally). We're also hoping to talk with people who are as stoked about our product as we are, and frankly we're also hoping to see you use iRules for things we'd never expected them to be used for. (Personally, a highlight for me is when I speak with someone and they tell me that they're using a feature I wrote to do "X", and I step back and consider the fact that I never intended it for that!)

Given our zeal in this forum for our product, it's all too easy to expect that we'll be able to turn around questions on its use and configuration quickly. While this sometimes may be the case, please understand that we're hard at work for you developing enhancements, designing features, and (dare I say it) fixing bugs. We understand that our users are our product's life-blood, and if you have issues with something we've written, we'll often drop everything and work on it. However, for non-iRules related issues posted in this forum we're working blind, since support and services provide our eyes and ears. (Also, they're not as anti-social as us kernel-hacker types!)

If you have questions regarding the setup and configuration of our product, or a bug report, please please please contact support. They're trained to deal with such issues, and your case will always be their priority. (With developers, we're answering forum postings from home, on our breaks, and after hallway conversations.) Notify your sales representative or support management if you find a problem with the support system. Bug reports and requests for information do get to us if our support department doesn't have a solution to the problem. In fact, you may find that support can answer questions pertaining to known issues better than we can, since they deal with every customer and can track trends across our customer base, while we get the escalations they need our intervention for.

This forum is not a substitute for our support infrastructure. Of course, we'll always try and help as much as we can here, but please don't be upset with us if we refer you to support on certain issues.

With warm regards,

A BIG-IP core developer.

Forum Discussion