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Unable to download trial version of F5 VE edition.


Greetings Team!


I am unable to download free trail version of F5 VE edition from F5 downloads page. I got Licenses though.

Every time I try to download it shows below error.


Export Compliance Check - Failure.


We're sorry. We are not able to complete your download at this time.

Please report the error to the F5 Technical Services team by sending an email to Please be prepared to provide your user ID, name, company name, contact phone number and IP address.

Thank you.



I have sent email with above mentioned details to but no use.


Could you please suggest on this ?


Thanks in Advance !!




The email may take 48 hours to be processed. When did you email the details?


Hi Aayush Thanks for your reply.


Its been more than 48 hours since i send the mail.


To be precise i sent it on : 21st Jan-2021.


Please suggest further. Thank in Advance!!!


Legacy Employee
Legacy Employee

You may find some additional explanatory details (and instructions) in this AskF5 article: K59533861: Export compliance check failure. The key reason for the error is described as followed: "Exports to entities listed on a U.S. government denied party/prohibited end-user list may be prohibited or proceed only if they have been licensed. In addition, F5 uses IP geolocation data provided through Digital Element (a third-party vendor) to discover user locations and ensure that parties from sanctioned or embargoed countries are restricted from accessing software upgrades, bug fixes, and so on."


Hope this helps.