08-Feb-2021 04:42
Greetings Team!
I am unable to download free trail version of F5 VE edition from F5 downloads page. I got Licenses though.
Every time I try to download it shows below error.
Export Compliance Check - Failure.
We're sorry. We are not able to complete your download at this time.
Please report the error to the F5 Technical Services team by sending an email to csp@f5.com Please be prepared to provide your user ID, name, company name, contact phone number and IP address.
Thank you.
I have sent email with above mentioned details to csp@f5.com but no use.
Could you please suggest on this ?
Thanks in Advance !!
08-Feb-2021 07:11
The email may take 48 hours to be processed. When did you email the details?
09-Feb-2021 04:16
Hi Aayush Thanks for your reply.
Its been more than 48 hours since i send the mail.
To be precise i sent it on : 21st Jan-2021.
Please suggest further. Thank in Advance!!!
09-Feb-2021 10:39
You may find some additional explanatory details (and instructions) in this AskF5 article: K59533861: Export compliance check failure. The key reason for the error is described as followed: "Exports to entities listed on a U.S. government denied party/prohibited end-user list may be prohibited or proceed only if they have been licensed. In addition, F5 uses IP geolocation data provided through Digital Element (a third-party vendor) to discover user locations and ensure that parties from sanctioned or embargoed countries are restricted from accessing software upgrades, bug fixes, and so on."
Hope this helps.