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ServiceNow LB settings - cookie, glide_user_route

Gustav
Nimbostratus
Nimbostratus

Hi,

 

We have a F5 as the LB for our ServiceNow On-prem solution. For the moment we have issues with the load-balancing and how F5 are routing our user requests. Anyone out there that could guide me how to setup the basic LB. Best practice to use iRule / Polices for the Persistence type Cookie hash with Servicenow glide_user_route value.

 

Please help! As of now F5 routes 90% to only one node in the Pool.

 

/Gustav

2 REPLIES 2

NAG
Cirrostratus
Cirrostratus

Here are the resources to get to know more about Cookie hash persistence

 

https://support.f5.com/csp/article/K6586

 

https://youtu.be/M9pxTlvUMOM

 

Hope this helps.

 

Regards,

Nag

Gustav
Nimbostratus
Nimbostratus

Thanks, do you have Servicenow on-prem yourself? Im very intresting in if you or any other using iRules for this or OOB F5 persistence table config....