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Remote support via SSL VPN

EastCoast
Nimbostratus
Nimbostratus

Hello,

 

A simple question. Is it possible to do remote support of a laptop via client-less SSL VPN?

For exampe, do RDP or connect via Windows Remote Assistance?

 

Users have no admin rights on laptops and no F5 software preinstalled.

 

Thank you

 

 

5 REPLIES 5

SanjayP
MVP
MVP

It's possible to use browser to have full VPN tunnel established. Not sure how SSL VPN policy is configured, but if it has some rules for host checker inspection, machine must pass those checks in order to have full VPN tunnel established.

EastCoast
Nimbostratus
Nimbostratus

Thank you for the update

Actually my question is to know if the laptop connected via VPN can be reached from the corporate network via RDP or other remote support protocol.

 

Do you think it is possible?

Yes, it's possible. Generally trusted machiens connected to full VPN falls inside of the network (same as LAN) so those VPN machines are reachable from corportate network (helpdesk guys) to take control.

EastCoast
Nimbostratus
Nimbostratus

Thank you F5rocks

Do you think this is possible in the clientless VPN scenario where users have no admin rights to install a full VPN client?

 

Yes, network access link would be used in browser to have full vpn connected and don't need to have BIGIP Edge client . Browser pluggins will get installed which would allow host inspection. Please test and let us know the results