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big-iq stats collection error after big-ip upgrade

jparri
Nimbostratus
Nimbostratus

Received below error in big-iq stats collection with DCDs after big-ip upgrade. We have rebooted and reimported device pair to test, but still get below message. v8.1.0.1. We'll upgrade next. I was curious if anybody has seen this and if its just version related.

Statistics collection error: agentInstaller failed: java.lang.IllegalStateException: installIapp on device x.x.x.x failed: java.net.ProtocolException: status:400, body:{"code":400,"message":"INSTALL operation not allowed","referer":"x.x.x.x","restOperationId":xxxxxxx,"kind":":resterrorresponse"}. Please try again by clicking "Save and Close," below.

1 REPLY 1

AlexBCT
MVP
MVP

Hi, 

Could you share a few more details on the exact config of your environment? 

- From what to what version did you upgrade the BigIP's? 

- The BigIQ was on 8.1.0.1 beforehand and is still on 8.1.0.1? (BigIQ 8.1 does not support BigIP 17.0, not sure if you were upgrading to that one?) 

- When you upgraded the BigIP's, did you fully rediscover all cluster members and reimported the config? (any modules that may have been active on it, not just the LTM part) 

Irrespective of the error, you may want to think about upgrading to 8.1.0.2 (or possibly 8.2), as it fixes a bunch of bugs in BigIQ. 

Hope this helps.