Wiki?

Basically, I think that there is some very useful stuff in the forums, but you really have to know what you are looking for to find it. You see alot of repeated questions as well.

 

 

If there were an easy/automatic way to promote repeated questions into the FAQs as well as make our own infodocs, solutions and faqs it would really be something...

 

 

Although devcentral is unofficial, it looks like it is a great first step in a making a combined official support portal. I think you have a good approach here... Wiki would be in addition, to your portal... The portal maintainers could then take the best content from the user maintained wiki, and bring it into the portal. (You still want the portal as you need to maintain control of the "official" site)

 

 

I really think you need to use your own product to provide single signon to ask.f5.com devcentral.f5.com and websupport.f5.com.

 

 

Also I want the CR and CSR list exposed to me, as well as a better ticketing system. (I think you use Clarify, you might want to consider the excellent opensource RT3 ticketing system).

 

 

I suggest setting up a twiki/wiki testbed and seeing how it goes... (Put a link to it on the quicklink bar on devcentral.) The users will choose their preferred method. (The forums have evolved into an unoffical support channel, which is ok, but what you really need is a user supported website, and I feel a wiki is the best way to get there.)

 

 

-Brian