Forum Discussion

rafaelbn_176840's avatar
rafaelbn_176840
Icon for Altocumulus rankAltocumulus
May 06, 2019

Warranty End Data vs Entitled Service

Hello Devs!

Do you guys happen to know the difference between Warranty End Data and Entitled Service?

A lot of times I have to check if a box/VE is under contract (aka will I be able to open a ticket with F5). I usually use this F5 tool: https://secure.f5.com/validate/validate.jsp

This tool then sends me an e-mail and I'm always troubled to understand if it's with an active contract or not. For example:

Scenario 1

-------------------------------------------------------------------
 Service and Warranty Information
-------------------------------------------------------------------
 Entitled Service      : 10-21-2018 - 10-20-2019 (F5-SVC-BIG-PRE-SW290)
 Warranty End Date     : 10-20-2019
-------------------------------------------------------------------

Scenario 2

-------------------------------------------------------------------
 Service and Warranty Information
-------------------------------------------------------------------
 Entitled Service      : None
 Warranty End Date     : 11-14-2019
-------------------------------------------------------------------

Scenario 3

-------------------------------------------------------------------
 Service and Warranty Information
-------------------------------------------------------------------
Entitled Service      : 12-10-2013 - 12-09-2015 (F5-SVC-BIG-PRE-HW54)
Warranty End Date     : 12-09-2014
-------------------------------------------------------------------

In these scenarios, I understand that only scenario 1 have an active service contract and I should be able to open a ticket.

Is that correct? Can you guys explain the difference between warranty end date and entitled service?

Cheers! Rafael

application delivery
BIG-IP
  • Surgeon's avatar
    Surgeon
    Ret. Employee
    May 07, 2019

    It is better if you give a call to f5 support team. They can explain you in more details

     

  • Nubee_47's avatar
    Nubee_47
    Icon for Nimbostratus rankNimbostratus
    Mar 06, 2021

    K32755669: How to verify support contract end date

     

    # Service and Warranty Information

    #-------------------------------------------------------------------

     Entitled Service     : 

     Warranty End Date    : 

    #-------------------------------------------------------------------

    Note: Warranty End Date is for the legacy purposes only. 

    Additional Information

     

    Entitled Service overrides Warranty End Date. A physical F5 device is under warranty as long as it's under entitled service.