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cjbarr1234's avatar
cjbarr1234
Icon for Altostratus rankAltostratus
Feb 24, 2015

VMware View Implementation - Need Help Troubleshooting

Hello,

 

I'm on 11.5 HF6 for LTM. I downloaded, installed, and setup the latest version of the iApp template for a view deployment. After configuring all of my ASA rules and debugging traffic to make sure ACL's aren't denying any requests between my connection servers, provisioned systems, and the internal interface of the LTM; I am still having issues.

 

I'm getting the login page, I am able to successfully sign in. After this happens - I choose to connect to my view pool. It launches the clientless PCoIP, but has a black screen. After this happens it fails...

 

Any thoughts, or ideas?

 

application delivery
BIG-IP Access Policy Manager (APM)
deployment
devops
iApps
LTM
security
virtualization

5 Replies

  • Michael_Koyfma1's avatar
    Michael_Koyfma1
    Icon for Cirrus rankCirrus
    Feb 24, 2015

    Anything upstream of APM blocking port 4172 UDP? That port is required for PCOIP proxy to work. Also double-check that you have entered the right external IP address in the relevant iApp section - if the Virtual IP address on the APM is not public, you must enter the NATed version of it in the proper section of the iApp - those two are the most likely culprits based on your initial description.

     

  • Greg_Crosby_319's avatar
    Greg_Crosby_319
    Historic F5 Account
    Feb 24, 2015
    It appears to be a PCoIP communication problem and I would follow TCP/UDP 4172 flows to make sure they are being correctly routed.. Are you using LTM only (no APM) with security servers, or is the traffic internal (secure) where you allow connection directly to View Connection servers and Virtual desktops?
  • Hamish's avatar
    Hamish
    Icon for Cirrocumulus rankCirrocumulus
    Feb 26, 2015

    Umm... From memory this was a bit of a 'mare to get working last year. IIRC there's a posting on here somewhere with the issues I ran into and their solutions...

     

    Hold on... Searching... searching... Hope the 4G works on the train... searching...

     

    Yeah... Here they are...

     

    I found my issues... Just in case anyone else has similar problems.

     

    if you enable request or response logging on the :443 VS that handles the APM policy, then VMWare View will not work... There's no errors... there's no diags avail. It'll just fail. With Blaast you'll get a grey screen and a disconnection notice. With Horizon View Client it'll just tell you various lies.

     

    The second issue (Hanging of Horizon View) was more problematic. The logs would get to a response from query 9 (No idea what that was BTW), but then hang. Requiring a forced quit (This is on a Mac client). Turns out on my laptop (Mac Pro Retina late 2013 with discrete GPU), unless the GPU is explicitly enabled (I used gfxCardStatus) then Horizon view will just hang. Enabling the CPU ALWAYS (Auto won't cut the mustard) means it now runs...

     

    From Vmware View 5.3 & LTM/APM (Back in July 2014)

     

    The important parts are

     

    1. I never got it working using the iApp
    2. There are several docs and none of them were 100% correct
    3. It's not all BigIP issues (In fact it would be fair to say very few issues were actually BigIP)... Especially the odd one regarding auto switching between iris pro and discrete gfx on a Retina MacBook pro.