Forum Discussion
Edouard
Cirrus
CirrusUpdate to 14.1.4
Greetings,
I am updating our systems from 14.1.2.6 to 14.1.4 to remediate some vulnerabilities. All works except the SSL VPN, and the logs says:
Agent: /Common/abc-policy_act_securid_ag, not initialized during load
/Common/abc-policy:Common:c4c7dacd: Session deleted due to user logout request.
The last sentence is not true, because the user did not logged out.
Did you have the same problem and do you think it is related to the Edge client version ?
Thanks,
Edouard.
- Edouard
I have fixed this problem with the F5 Support assistance. It turns out that once update is done, the VPN image is not loaded, so it has to be re-installed. Upon installation, the problem still persist. Then next step is to reboot the node, and only after that 14.1.4 and VPN client 7198 worked fine. Thanks.
- MMarco_77
I have fixed with the F5 Support, instead, with deprovision APM and provision it again
- MMarco_77
same problem, after upgrading to 14.1.4, I have problems with access through access policy through access profile associated with vs, it seems like I don't contact the AD well, possible?
- Nikoolayy1
MVP
So you have two issues and the "Session deleted due to user logout request." is a cosmetic one? Again did you checked the edge client version as it may have not been automaticly updated https://support.f5.com/csp/article/K13757 ?
About the AD all I can tell you that you need to generate report and maybe enable debug level on the access profile to see what is hapening:
Example error logs:
https://support.f5.com/csp/article/K35932460#fig_01
Enable debug and generate report:
https://support.f5.com/csp/article/K45423041
https://support.f5.com/csp/article/K09102347
If you see issues with the AD then the ldapseach and adtest tools on the F5 can be used.
- Nikoolayy1
Hae you upgraded the edge client after the APM upgade as mentioned in https://support.f5.com/csp/article/K52547540 ?
