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Novacel_CFP_680's avatar
Novacel_CFP_680
Icon for Nimbostratus rankNimbostratus
Mar 28, 2011

The Active Directory refused to change your password

Hello,

 

 

I am using :

 

FirePass 1200 Administrative Console

 

Version - FirePass 7.0.0

 

Fri, 11 Jun 2010 16:16 PST

 

URM-7.0-20100611

 

 

 

and I have a problem regarding passwords, the user can not change password from F5 firepass.

 

 

 

 

I have an error message telling

 

"The Active Directory refused to change your password"

 

 

 

I had the problem using version 6.0 for that reason I migrated to 7. but problem still persists.

 

 

 

somebody knows how to fix this problem? is very annoying for users because they depend on system administrator to unlock or reset their password.

 

 

 

thanks for your help !!

 

microsoft
partner

2 Replies

  • hoolio's avatar
    hoolio
    Icon for Cirrostratus rankCirrostratus
    Mar 28, 2011
    Hi,

     

     

    You can check SOL7426 for details on this:

     

     

    sol7426: Active Directory users receive the following error message: The Active Directory refused to change your password

     

    http://support.f5.com/kb/en-us/solutions/public/7000/400/sol7426.html

     

     

    If you have questions on the issue, you could open a case with F5 Support.

     

     

    Aaron
  • Novacel_CFP_680's avatar
    Novacel_CFP_680
    Icon for Nimbostratus rankNimbostratus
    Mar 28, 2011
    Thanks for your reply,

     

     

    but For that reason I migrated to V. 7.0.0

     

    this sol7426 is applied for version 6.

     

     

    Once I migrated, I still has this problem..and I thought updating my F5 will arrange it. but no...

     

     

    I am still looking to fix it.

     

     

    I will open a case ...to f5 support