Forum Discussion

Leslie_Hubertus's avatar
Leslie_Hubertus
Ret. Employee
Apr 05, 2023

Hi Kay  - in case nobody from the community has an answer for you soon, I'll try to get one of our SMEs to help you. 

  • Kay's avatar
    Kay
    Icon for Altostratus rankAltostratus
    Apr 12, 2023

    Hi Leslie,

    Is the SME service free?  or will charge?

    Our company got subscription with our operating BipIP.

    Does the subscription cover the SME service?

    • Leslie_Hubertus's avatar
      Leslie_Hubertus
      Ret. Employee
      Apr 12, 2023

      Hi Kay - use of DevCentral and the advice you get here is always free, though if you've got a support contract, you will probably get an answer more quickly. Have you looked at the documents on the Support site over at MyF5?

      The difference is that any response from F5 Support is a definitive answer, while the technical advice you get on the community site can't be guaranteed because it is community-sourced (even if some members of the community are subject matter experts at F5 or outside of F5). 

      • Kay's avatar
        Kay
        Icon for Altostratus rankAltostratus
        Apr 12, 2023

        Great.

        Thanks for the information.

        I think I will definately try to check if we can get support contract based on our subscription.

        But can I get also SME's help from the community resource as you mentioned?