Session Expiring

Hi all,

 

I'm afraid I'm a complete newb when it comes to Firepass. The Firepass session on my laptop has started expiring around 2 or 3 minutes after I log in. This started about 3 weeks ago.

 

 

Obviously I've been working with IT departments in the business but my laptop is a UK laptop and the Firepass site is a French site and so they are just saying it's the other departments problem...

 

 

Anyway I'm at my wits end with internal politics etc and was hoping someone here would help me out.

 

 

That's the sob story over! (Did I mention I have a real bad dose of man flu too!)

 

 

So in IE 8 and 7 I log into the Firepass site as normal and then about 2-3 minutes later the page refreshes to the "Your session has expired".

 

 

What I have tried.

 

Used my account on a different machine to successfully connect and stayed connected.

 

Rolled back from IE8 to IE7 since that is what the test machine was running.

 

Rolled back windows updates on my machine to beginning of October, this din't help.

 

Compared the settings of the working and not working environment hoping to find a difference with no luck.

 

Searched the web and this site for an answer...

 

Tested in Firefox, I get a stable Firepass connection but then later on I get an "Unable to connect to server" when I try and launch an application (RDC to a PC)

 

 

So I'm guessing there is a log file somewhere you will need to look at but I can't find the location of that either...

 

 

So if anyone has any suggestions of what to look for or other information that I need to provide please let me know.

 

 

Many thanks,

 

 

Steve