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Forum Discussion

Osama_Ibrahim_M's avatar
Osama_Ibrahim_M
Icon for Nimbostratus rankNimbostratus
Oct 05, 2016

Serial No for Opening Case

Dear All,   hope you doing well,   I have one simple question about serial number which I can use it to open the case, before I used last seven digits and it was working fine, now am trying to...
application delivery
BIG-IP
LTM
THi's avatar
THi
Icon for Nimbostratus rankNimbostratus
Oct 05, 2016

Your BIG-IP support contract seems to have expired about a week ago. Thus you may not be able to open a support case.

-------------------------------------------------------------------
 F5 Product Information for ZOODFTDO
-------------------------------------------------------------------
  F5 Product            : F5-BIG-LTM-VE-1G-V13 BIG-IP VIRTUAL EDITION: LTM LICENSE 1GBPS (V11.4.1
  Usage                 : Production
  Product Order Status  : Sales
  License Time Limit    : N/A
-------------------------------------------------------------------
 Service and Warranty Information
-------------------------------------------------------------------
  Entitled Service      : 09-27-2015 - 09-26-2016 (F5-SVC-BIG-VE+PREL13)
  Warranty End Date     : 09-25-2016
-------------------------------------------------------------------

You can check the support status with a serial number or license key (even with the last part of the license key) at F5 Licensing tools --> Product Information Request