Forum Discussion
cgallimore_1748
Nimbostratus
NimbostratusRemote desktop resource not clickable on full webtop
I ran into an issue today with a user that once they logged into the full WebTop they were unable to click any of the RDP resources, or in other words it did nothing when they clicked on the link. I had the user try on another non-domain joined PC and still got the same result. Both PCs were running IE11, the site was listed in the trusted sites list of the browser, F5 add-ons were enabled and activeX settings were set to enable or prompt. We also tried to disable their anti-virus temporarily as a test and it yielded the same results as well. We are running 11.5.3 HF2, the apm logs show no errors or warnings for that user's session ID and no other users are having this issue. Any suggestions on what to try next?
First thing in Web App debugging for the symptom of "I click something in a web page but nothing happens" is to make JS errors visible so you can see if some browser run-time execution problem is causing the trouble.
- IE: Tools => Internet Options => Advanced => Display a notification about every script error
- FF: Menu => Developer => Toggle Tools => Console
- Chrome: Menu => More Tools => Developer Tools => Console
Try that to see what's actually going on when you click it and nothing happens.
cgallimore_1748We checked that setting and no notifications popped up when logging into the webtop.- OK. Next step is to use some developer tools like HTTPWatch, IE F12 developer tools, Paros, Fiddler, iRules logging on HTTP_REQUEST, ssldump packet capture, or whatever you like to see what HTTP requests occur when clicking the item.
