Outlook Anywhere and ActiveSync monitors showing down

Hi Alex,

 

You should be able to turn on debugging for the monitors to see what's going wrong. This page has more info on that:

 

http://devcentral.f5.com/wiki/AdvDesignConfig.TroubleshootingLtmMonitors.ashx

 

Also, have you examined the IIS logs on the CAS server? They may give some indication of the problem.

 

thanks

 

Mike

Mike,

 

 

Thanks for the quick reply. IIS logs are showing a 401 on the EAS and OA requests. Working on getting debug going on the LTM. I'll keep you posted!

 

 

 

Also, what the preferred method of providing the username here? I've tried domain\username, username@domain, and just username. None of which seem to be working. However, I can login to OWA with these credentials.

 

 

 

Thanks,

 

Alex

 

So here's something was a little weird from the TCP dump.. Getting a "bad request - invalid verb" error:

0x01c0:  4459 3e3c 6832 3e42 6164 2052 6571 7565  DY>Bad.Reque
        0x01d0:  7374 202d 2049 6e76 616c 6964 2056 6572  st.-.Invalid.Ver
        0x01e0:  623c 2f68 323e 0d0a 3c68 723e 3c70 3e48  b..H
        0x01f0:  5454 5020 4572 726f 7220 3430 302e 2054  TTP.Error.400..T
        0x0200:  6865 2072 6571 7565 7374 2076 6572 6220  he.request.verb.
        0x0210:  6973 2069 6e76 616c 6964 2e3c 2f70 3e0d  is.invalid..
        0x0220:  0a3c 2f42 4f44 593e 3c2f 4854 4d4c 3e0d  ..

Can you post the monitor send string?

Of course, it's just the default that's supplied with the guide.

 

For Outlook Anywhere:

 

RPC_IN_DATA /rpc/rpcproxy.dll?xmail.redacted.com:6001 HTTP/1.1\r\nUser-Agent: MSRPC\r\nHost: xmail.redacted.com\r\n

 

For ActiveSync:

 

GET /Microsoft-Server-ActiveSync/ HTTP/1.1\r\nHost: xmail.redacated.com\r\n

 

That looks correct. Can you tell from the tcpdump if actual monitor send string is the same as what you've specified in the GUI? To answer the question about credentials-DOMAIN\username should work.

Hi ,

 

Same here... I am also running a thread for the same problem.... outlook any where dosent work ... also Auto discovery monitor is not working for me...... but I am using ver. 11.1 which has an external monitor defined for Auto discovery.... I have uploaded loads of tcpdumps, debugs, http watch, but my GOD.... no help at all.... where to find the solution for this really....

 

 

Regards,

Same here.... However the problem with my Active-Sync monitor was that I simply needed to enter a username and password in the format of just without prepending the domain or using the UPN name. The OutlookAnywhere monitor created from the template still fails, so I've reverted back to a simple 1.0 GET. OA works fine, but as mentioned above I would really like to be more granular.

 

 

Any assistance would be greatly appreciated.

 

 

FYI - version 10.2.2 also

Active-Sync protocol does not support the "GET" method. Supported methods are "POST" and "OPTIONS". With the monitor as stated in the deployment guide if your credentials are correct then you should be getting error code 501 "Not Implemented" because the "GET" method is not supported. See Active Sync spec documentation link below.

 

 

http://msdn.microsoft.com/en-us/library/dd299446(v=exchg.80).aspx

 

 

Here is a monitor that should at least get you status that Active-Sync is up and running. You should get "HTTP/1.1 200 OK" as well as a list of available commands.

 

 

monitor MS-Active-Sync_mon {

 

defaults from http

 

interval 5

 

timeout 16

 

password "testing"

 

recv "MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync"

 

send "OPTIONS /Microsoft-Server-ActiveSync HTTP/1.1\r\nHost: mail.example.com\r\nContent-Length: 0\r\nCache-Control: no-cache\r\nConnection: Close\r\n"

 

username "test"

 

}

 

 

To check test user mailbox, a more complex EAV will be required because the request will have to be accompanied by some request data in this case XML formatted.

 

Watch this space, will post EAV later once finalized.

 

 

Just a follow-up, I've got ActiveSync working fine now with the following request string:

GET /Microsoft-Server-ActiveSync/default.eas HTTP/1.1\r\nHost: xmail.redacted.com\r\n

However, I still cannot get the OA monitor working at all. Just using the default HTTP monitor right now. I'll update if I find anything.