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SDTechOps_19660
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Apr 09, 2015

One or more devices are unreachable. Resolve any communication problems before attempting to sync.

I would appreciate any help with the following error I am getting:

 

"One or more devices are unreachable. Resolve any communication problems before attempting to sync."

 

Environment:

 

  • Product: Two F5 LTM VE's

     

  • Version: BIG-IP 11.3.0 Build 39.0 VE Trial 11.3.0-HF1 (based on BIGIP 11.3.0HF6)

     

  • Running on top of ESXi 5.5.0 (currently on the same ESXi host)

     

  • Able to ping from LTM1 to LTM2 over the Management, Internal, External, and HA interfaces

     

  • Both devices have each other in their Peer List

     

  • Both devices contain a fully populated Device List

     

  • Both devices are part of a Device Group with Sync-Failover and Network Failover configured

     

  • Have tried resetting the device trust and even rebuilding the F5 LTM's from scratch a couple times

     

  • LTM1 Overview Page

     

Sync Summary / Status:Awaiting Initial Sync / Summary:The device group is awaiting the initial config sync / Details:Recommended action: Synchronize one of the devices to the group

 

LTM1:Awaiting Initial Sync / LTM2:Disconnected

 

The following error shows up under Sync Options: "One or more devices are unreachable. Resolve any communication problems before attempting to sync."

 

  • LTM2 Overview Page

Sync Summary / Status:Awaiting Initial Sync / Summary:The device group is awaiting the initial config sync / Details:Recommended action: Synchronize one of the devices to the group

 

LTM1:Disconnected / LTM2:Awaiting Initial Sync

 

The following error shows up under Sync Options: "One or more devices are unreachable. Resolve any communication problems before attempting to sync."

 

Any help getting HA up and running would be much appreciated.

 

Thanks,

 

SDTechOps

 

  • @Hannes Rapp,

    Thanks for the reply. Here's the information you requested.

    [root@ust-f5ltm-01:Active:Disconnected] config  tmsh list net vlan HA
    net vlan HA {
        if-index 320
        interfaces {
            1.3 { }
        }
        tag 74
    }
    
    [root@ust-f5ltm-02:Standby:Disconnected] config  tmsh list net vlan HA
    net vlan HA {
        if-index 160
        interfaces {
            1.3 { }
        }
        tag 74
    }
    
    [root@ust-f5ltm-01:Active:Disconnected] config  tmsh list net self 192.168.74.1net self 192.168.74.1 {
        address 192.168.74.1/24
        allow-service {
            default
        }
        traffic-group traffic-group-local-only
        vlan HA
    }
    
    [root@ust-f5ltm-02:Standby:Disconnected] config  tmsh list net self 192.168.74.2
    net self 192.168.74.2 {
        address 192.168.74.2/24
        allow-service {
            default
        }
        traffic-group traffic-group-local-only
        vlan HA
    }
    
    [root@ust-f5ltm-01:Active:Disconnected] config  tmsh list cm device ust-f5ltm-01.sdtest.local | grep -v modules
    cm device ust-f5ltm-01.sdtest.local {
        base-mac 0:50:56:8e:44:6a
        build 39.0
        cert dtdi.crt
        chassis-id 420e0720-8e3c-6e11-72fb91cf1a1f
        configsync-ip 192.168.74.1
        edition "VE Trial 11.3.0-HF1 (based on BIGIP 11.3.0HF6)"
        failover-state active
        hostname ust-f5ltm-01.sdtest.local
        key dtdi.key
        management-ip 172.30.54.14
        marketing-name "BIG-IP Virtual Edition"
        mirror-ip 192.168.74.1
        multicast-ip any
        platform-id Z99
        product BIG-IP
        self-device true
        time-zone EDT
        unicast-address {
            {
                effective-ip 192.168.74.1
                effective-port cap
                ip 192.168.74.1
            }
            {
                effective-ip 172.30.54.14
                effective-port cap
                ip 172.30.54.14
            }
        }
        version 11.3.0
    }
    
    [root@ust-f5ltm-02:Standby:Disconnected] config  tmsh list cm device ust-f5ltm-02.sdtest.local | grep -v modules
    cm device ust-f5ltm-02.sdtest.local {
        base-mac 0:50:56:8e:2f:3e
        build 39.0
        cert dtdi.crt
        chassis-id 420e4348-0c60-6c83-510c01f5f0f3
        configsync-ip 192.168.74.2
        edition "VE Trial 11.3.0-HF1 (based on BIGIP 11.3.0HF6)"
        failover-state standby
        hostname ust-f5ltm-02.sdtest.local
        key dtdi.key
        management-ip 172.30.54.24
        marketing-name "BIG-IP Virtual Edition"
        mirror-ip 192.168.74.2
        multicast-ip any
        platform-id Z99
        product BIG-IP
        self-device true
        time-zone EDT
        unicast-address {
            {
                effective-ip 192.168.74.2
                effective-port cap
                ip 192.168.74.2
            }
            {
                effective-ip 172.30.54.24
                effective-port cap
                ip 172.30.54.24
            }
        }
        version 11.3.0
    }
    `
    
    
    This is all I see in /var/log/ltm during the time frame that I initiated the config sync:
    
    
    `Apr  9 11:00:01 ust-f5ltm-01 notice mcpd[4828]: 01071431:5: Attempting to connect to CMI peer 192.168.74.2 port 6699
    Apr  9 11:00:01 ust-f5ltm-01 notice mcpd[4828]: 01071432:5: CMI peer connection established to 192.168.74.2 port 6699
    Apr  9 11:00:01 ust-f5ltm-01 notice mcpd[4828]: 0107143c:5: Connection to CMI peer 192.168.74.2 has been removed
    ...
    Apr  9 11:17:26 ust-f5ltm-01 notice mcpd[4828]: 01071431:5: Attempting to connect to CMI peer 192.168.74.2 port 6699
    Apr  9 11:17:26 ust-f5ltm-01 notice mcpd[4828]: 01071432:5: CMI peer connection established to 192.168.74.2 port 6699
    Apr  9 11:17:26 ust-f5ltm-01 notice mcpd[4828]: 0107143c:5: Connection to CMI peer 192.168.74.2 has been removed
    [root@ust-f5ltm-01:Active:Disconnected] config 
    

    As far as the SOLs, I have tried a few of them. I am actually nearing the end of SOL13946 now. So far, the only thing I found was that I didn't have NTP configured. I went ahead and configured NTP on both LTM's, rebooted, and even rebuilt the trusts to no avail.

    Let me know if I can grab anything else that might help,

    SDTechOps

  • SDTechOps, your F5 HA configuration appears to be good.

     

    I think the only problem you have is that you're using the handicapped Trial VE license. It has very limited HA capability or no HA support at all (not sure which applies). The only solution I have for you is a recommendation to obtain a proper F5 VE trial software (non-handicapped) from your F5 reseller - they usually come for free and can be used for as long as 60 days.

     

    Your issue appears to be quite common and has been discussed here:

     

    https://devcentral.f5.com/questions/does-f5-ve-trail-version-113-support-device-service-cluster-dsc-feature

     

    Cheers,

     

  • @Hannes Rapp,

     

    Thanks a lot. I hadn't come across that thread.

     

    What a bummer... I guess HA isn't supported in my trial version. :/

     

    I'll see what I can do about getting a full-featured F5 trial.

     

    Thanks for the help!

     

    SDTechOps