Forum Discussion

Rich_VA's avatar
Rich_VA
Icon for Nimbostratus rankNimbostratus
May 08, 2018

On-Call SOP

Has anyone developed an SOP guide for when an F5 team should be called (after hours) from a OPs center?

 

EG: Lists of things for them to check before they determine that the problem is with the F5 equipment vs the Application Server behind it?

 

BIG-IP
LTM
security
Super-NetOps
  • Samir_Jha_52506's avatar
    Samir_Jha_52506
    Icon for Noctilucent rankNoctilucent
    May 08, 2018

    It's bit complicated Job in SOP, every team will deny issue even though issue exist. F5 is more stable then server(windows IIS or Unix Apache, etc). You can give list of check list to L1 or concern team to validate it then make call... Hope you understand...

     

    Expert, plz advice...

     

    • Rich_VA's avatar
      Rich_VA
      Icon for Nimbostratus rankNimbostratus
      May 09, 2018

      Yes, I understand that part. I am interested in seeing if anyone is interested in sharing any of their generalized troubleshooting steps that they had asked L1 Support to try before requesting further assistance. (For the various types of F5 product scenarios.)

       

      Thanks!