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Man_Yau's avatar
Man_Yau
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Jun 19, 2024

Mdm server internal error

Hi All,   I have a F5 APM with End point Management Systems configured to make connection with microsoft intune to update the mdm complaince database in the F5.  We have running this configuration...
APM
application delivery
mdm
Man_Yau's avatar
Man_Yau
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Hi Sebastiansierra,

 

i have looked at the articles, thanks for that, but i'm receiving 500 error code seen in the logging.

 

i'm afraid both it is not applicable for me.

Sebastiansierra's avatar
Sebastiansierra
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Jun 19, 2024

Hi Man_Yau,

Could you share the logs from the APM, a 500 error is sent by the server, could you review the logs from the user in the Mdm, could you confirm the credentials or test with another user?

 

 

  • Man_Yau's avatar
    Man_Yau
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    Jun 20, 2024

    Hi Sebastiaan,

     

    This is only message i see in the logs: 019dffff:3: (null)::00000000: {} /Common/intune-test3: Error during updating device details: Mdm server internal error (Mdm internal server error for get all non compliant devices request: 500)

     

    When F5 tries to login to Azure, we seen successful sign-in, the credentials looks correct. It's not the user tries to logon, it's the step before. F5 tries to logon to fetch compliance device status from intune.

     

    • Sebastiansierra's avatar
      Sebastiansierra
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      Jun 20, 2024

      Hi 

      I have found an article that mentions this:

      "If user has already migrated to Microsoft Graph, from Azure AD Graph, then they will need to upgrade the APM to v17.0 in order for APM to connect to Intune for APM's Endpoint Management System (EMS) agent creation."

      https://my.f5.com/manage/s/article/K79439133

      Did you have any change in your intune service?

      • Man_Yau's avatar
        Man_Yau
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        Jun 20, 2024

        Hi,

        I have configured the Endpoint Management System on device is running 17.1.1.2, i still have same issue. User is indeed migrated to Microsoft Graph.

         

        in the logs after querying to: 019dffff:5: (null)::00000000: {} /Common/ms_intune-test: Start querying devices from https://fef.msub07.manage.microsoft.com/TrafficGateway/TrafficRoutingService/ResourceAccess/ComplianceRetrievalService

         

        i see the error message: 

        019dffff:3: (null)::00000000: {} /Common/ms_intune-test: Error during updating device details: Mdm server internal error (Mdm internal server error for get all non compliant devices request: 500)

         

        Intune service configuration has not change