Forum Discussion

Vlad_Darevskiy_'s avatar
Vlad_Darevskiy_
Icon for Altocumulus rankAltocumulus
10 years ago
Solved

LineRate 2.6.1 License activation fails

Hi,I am in the process of licensing the LineRate v2.6.1 and having some issues.   My installation is VMWare based. it has 3 network cards as required. the network is configured and I can ping api....
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evaluation licensing
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  • Vlad_Darevskiy_'s avatar
    Vlad_Darevskiy_
    10 years ago

    Running the following fixed my issue:

     

    configure

     

    ip dns

     

    name-server 208.67.222.222 208.67.220.220

     

    I basically pointed to a different public DNS server as for some reason those from google did not work.

     

    Thanks.

     

Andrew_Ragone_2's avatar
Andrew_Ragone_2
Historic F5 Account
10 years ago

Hi Vlad, it looks like there is a name server misconfigured (or not configured at all). This is critical for the bundle upload to happen, and it not per the "Bundle upload has not occurred." message. In configure mode, ensure you have a DNS server configured. An example of how to do this with Google's Public DNS servers is below: 

ip dns
    name-server 8.8.8.8 8.8.4.4
    admin-status online

Try that and let us know how it goes. Also, please ensure you are setting your F5 account's user-id and password for the 

configure licensing regkey phone-home userid "" secret "" activation auto
command. I see that you redacted this with in other parts of your post, but want to ensure you are doing this for phone-home configuration as well.

-Andrew

Vlad_Darevskiy_'s avatar
Vlad_Darevskiy_
Icon for Altocumulus rankAltocumulus
10 years ago
did what you suggested: ip dns name-server 8.8.8.8 8.8.4.4 admin-status online then rerun phone-home with userid and secret... No change. the controller.messages prints: Apr 8 13:13:45 LROS LROS: Licensing: Login failed with exit code: 6, output: curl: (6) name lookup timed out Apr 8 13:13:45 LROS LROS: Licensing: upload of empty bundle failed with status -1: Login failed with exit code: 6, output: curl: (6) name lookup timed out Apr 8 13:13:45 LROS LROS: WARN: Unable to login with configured user: myUserName, trying fallback user. Apr 8 13:13:48 LROS LROS: Licensing: Login failed with exit code: 6, output: curl: (6) name lookup timed out Apr 8 13:13:48 LROS LROS: Licensing: upload of empty bundle failed with status -1: Login failed with exit code: 6, output: curl: (6) name lookup timed out Apr 8 13:13:48 LROS LROS: Activating license: Failed to upload bundle. Apr 8 13:13:48 LROS LROS: INFO: base license is now inactive Apr 8 13:14:15 LROS LROS: INFO: base license is now inactive Apr 8 13:14:15 LROS LROS: License is expired.