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Forum Discussion

Marga_Garrido's avatar
Marga_Garrido
Icon for Nimbostratus rankNimbostratus
Oct 24, 2012

License vs upgrade question

Hi,   I have a HA active/passive cluster of BIG-IP 9.4.5. As you can see the soft version is pretty old. Actually, it is in EOSD period so i would like to upgrade them to the newest one (the chass...
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nitass's avatar
nitass
Icon for Employee rankEmployee
Oct 25, 2012
The problem is that i need to reactivate the license prior to the upgrade in order to get the new version working and i don't know if the reactivation process is for free or not.what reactivation actually does is just to update service check date in /config/bigip.license file. it does only when you have active support contract. please be noted that service will be restarted automatically after reactivation and of course it interrupts traffic.

 

 

sol7727: License activation may be required prior to software upgrade

 

http://support.f5.com/kb/en-us/solutions/public/7000/700/sol7727.html

 

 

Also, i don't know if i have to buy a new license or, simply, i have to reactivate the one we already have.i am not a sale guy but understanding you just extend (buy) support contract.

 

 

I've asked those questions to F5 support but they can't help me as they aren't technically you did open a case, didn't you? if so, they should be able to assist you. they are quite helpful. even no active support contract, you can have one-free standard support case for each unit serial number.

 

 

hope this helps.