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Calin_C__236386's avatar
Calin_C__236386
Icon for Nimbostratus rankNimbostratus
May 17, 2017

Lab License - upgrade from 12.1.2 to 13.0.0 - valid service contract required

Hello all,

I'm trying to upgrade from 12.1.2 to 13.0.0 and I run into a problem with the error that a valid service contract is required.

Before you point me to, I've already read K7727 (https://support.f5.com/csp/article/K7727)

My current Service check date is 2016-10-11

[root@f5a:Active:Standalone] config  grep "Service check date" bigip.license
Service check date :          20161011

According to the table on K7727, this date would be fine with 12.1.0 - 12.1.2 versions

13.0.0 has 2017-01-13 as the License Check Date.

I tried to re-activate my license prior to upgrade, as described in the K7727: "If the service check date in your bigip.license file is earlier than the license check date for the software version you are attempting to install, you must reactivate the system's license before upgrading."

However after re-activation the date remains in my case 2016-10-11.

Does this means I need to purchase another lab license to upgrade to 13.0.0? Anybody has other ideas?

Thanks a lot!

application delivery
BIG-IP
  • Martin_Robbins's avatar
    Martin_Robbins
    Icon for Nimbostratus rankNimbostratus
    May 18, 2017

    Normally you would purchase a yearly recurring maintenance contract with the license which is a percentage of the original purchase price, including lab licenses.

     

    If this support contract is not renewed, then the service check date stops at the date that it expired.

     

    You can install all versions of Big-IP upto this check date, as you indicated, there is a solution document that lists the versions and minimum required check date.

     

    https://support.f5.com/csp/article/K7727

     

    So, you have two options, buy a new license with a valid support contract or renew the support contract on this license but be warned you will have to pay for the support period all the way back to when it previously expired, in this case 11-Oct-2016