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Rik_Hoffelder_7's avatar
Rik_Hoffelder_7
Icon for Nimbostratus rankNimbostratus
Dec 02, 2009

Installation Problem Fatal Error:1603

Hi,

 

 

I am getting the following error message when trying to install the F5 MP on SCOM 2007 R2

 

 

FatalError: msi failed to run with exit code: 1603

 

 

I have included the setup log and system information file. I confirmed the .NET 2.0 SP2, 3.0 SP2, and 3.5 SP1 are installed on the server. The account I am using has full admin rights to the server, SCOM, and SQL 2005 SP2. It goes as far as reating the database and appears to be happy right up to the end of the process where it fails with the error noted above.

 

 

I am not sure where I need to go from here. Any help is greatly appreciated.

 

 

Thank you!
management
microsoft
scom
  • Rik_Hoffelder_7's avatar
    Rik_Hoffelder_7
    Icon for Nimbostratus rankNimbostratus
    Dec 02, 2009
    Nevermind, I was able to figure it. I re-ran the installer after running after running the SystemInformation.PS1 script and was successful. I suspect the problem occurred because PowerShell had never been opened on the server prior to the F5 MP install. I have seen that issue with other installers that make powershell calls.
  • Stephen_Fisher_'s avatar
    Stephen_Fisher_
    Historic F5 Account
    Dec 02, 2009
    Hello Rik,

     

     

    From reviewing the setup log, it looks as though the F5 Management Pack failed to import within the 5 minute timeout window, and setup consequently reported the failure.

     

     

    <12-02-2009 08:54:03> Warning: Installer Stage[OperationsManager.ManagementPack]: action=Import F5 Management Pack, duration=53sec, state=Success

     

    <12-02-2009 08:54:03> Warning: Installer Stage[OperationsManager.ManagementPack]: action=Verify Management Pack Id imported, state=Starting

     

    <12-02-2009 08:54:03> Info: Waiting for Management Pack event

     

    <12-02-2009 08:54:03> Info: Management Pack operation pending after 1 minute(s).

     

    <12-02-2009 08:54:03> Info: Management Pack operation pending after 2 minute(s).

     

    <12-02-2009 08:54:03> Info: Management Pack operation pending after 3 minute(s).

     

    <12-02-2009 08:54:03> Info: Management Pack operation pending after 4 minute(s).

     

    <12-02-2009 08:54:04> Info: Management Pack operation pending after 5 minute(s).

     

    <12-02-2009 08:54:04> Warning: Management Pack Operation Timed out.

     

    <12-02-2009 08:54:04> Warning: Installer Stage[OperationsManager.ManagementPack]: action=Verify Management Pack Id imported, duration=468.8ms, state=Success

     

    <12-02-2009 08:55:22> Warning: Installer Stage[OperationsManager.ManagementPack]: action=Custom Install Action: Install, duration=134.7sec, state=Success

     

    <12-02-2009 08:55:22> Warning: Installer stage: OperationsManager.ManagementPack FAILED

     

     

     

    Thanks for letting us know a retry successfully worked. If you have the same problem again, please let us know.

     

     

    Stephen Fisher

     

    F5 Networks