Installation of F5 Management Pack Fails

Hi John,

 

 

The "unauthorized access" error you're hitting while trying to start the F5 Monitoring Service may be the result of the service account (LS1\ls1_opsadmin) having restricted NTFS, registry or other system resource access. The event log doesn't give us the details. For troubleshooting I would assume the LS1\ls1_opsadmin account has local admin privileges on the box (or at least read-write access to the F5 Management Pack installation folder: %Program Files%/F5 Networks/Management Pack/).

 

 

And to find out more, I would suggest attaching the trace log capturing the service start-up. Please do the following:

 

 

- enable the verbosed logging - see the "Verbose Logging Support" section in the Troubleshooting page (Click here).

 

- attempt to start the F5 Monitoring Service (using the Services Control Manager), wait for the error.

 

- zip the trace.log file located at %Program Files%/F5 Networks/Management Pack/log and post it here (if the service account doesn't have the privileges I was mentioning above, it may not even be able to write into the trace log file).

 

 

We'll take the trace log and analyze it thoroughly and hopefully we can help.

 

 

Thank you.

 

Julian

 

F5 Management Pack