Daniel_Beckham_
Nov 24, 2015Nimbostratus
I'm unable to upgrade an active LineRate license from one tier to the next
I just upgraded a Tier 3 LineRate subscription Tier 4, but
license refresh base
does not upgrade the license. I see this repeated in /var/log/controller.messages
:
Nov 24 16:42:03 LROS LROS: ERROR: Failed to obtain a license:
I replaced all of the license key info with
below. None of the emails contained x's.XXXXXX
I received several emails after the purchase. The first said my 100M subscription expired. The second was a subscription confirmation that said:
Upgrade RegKey XXXXX-XXXXX-XXXXX-XXXX-XXXXXX to plan_code tier_250_monthly from tier_100_monthly
along with total due, tax and what I paid. The third email was titled "Registration Key AddOn Change Request" and looked like the normal registration key email, but was kind of odd:
The contents were:
Subscription ID XXXXXXXXXXXX
Registration Key
F5-ADD-LR-100M-M removed
F5-ADD-LR-100M-M removed
XXXXX-XXXXX-XXXXX-XXXX-XXXXXX (HA Pair)
F5-ADD-LR-250M-M added
That regkey there represented by the x's is the HA pair key and is the same key my current ha pair uses. The key for the active load balancer was not included for some reason. Very confusing.
Can someone please he me figure this out? I'm about to be screwed over by this. I upgraded because I need the limits raised...