Forum Discussion
Daniel_Beckham_
Nimbostratus
NimbostratusI'm unable to upgrade an active LineRate license from one tier to the next
I just upgraded a Tier 3 LineRate subscription Tier 4, but license refresh base does not upgrade the license. I see this repeated in /var/log/controller.messages :
Nov 24 16:42:03 LROS LRO...
Daniel_Beckham_Nimbostratus
NimbostratusSo, another question. How do I actually cancel my subscription and then purchase a new one?
This document about configuring licensing does mention that you must cancel and purchase a new one: If you want to upgrade your license, you need to cancel your existing license on linerate.f5.com/try, then purchase a new one.
I can see on my subscriptions list at https://linerate.f5.com/try, and I see the cancel button here https://dl.dropboxusercontent.com/s/sfz417b0dzcrznp/2015-11-25%20at%209.35%20AM.png, but it's not obvious how I'll be able to repurchase a license for the current system I'm using.
Do I actually have to entirely replace the current system with a new installation? This is a running, production system serving traffic and will be serving traffic over the next few days, which is our biggest time of the year.
I'll be honest. I really, really love the LineRate software and I seriously want this installation to be hugely successful so that we can use it in our other data centers, but I can't risk my job, or many company's well being on a hokey, broken software licensing model that is great for F5, but is constantly screwing over the customer. What is going on?
- Dan, would you be able to send over the last section of the RegKeys you are looking to upgrade from/to? This will help us take a look at the licensing system and the best course of action to get you upgraded without affecting your production systems. To answer your question about "Do I actually have to entirely replace the current system with a new installation?" ... the answer is no: the licensing will just need to be adjusted so nothing will need to be built back up from scratch. Also, for the wasted upgrade fees you mention above, rest-assured we will take care of you on that front.
- Some other information you could gather to help look into the issue, would be to run the following commands in the CLI and post the results here (you can mask all of the RegKey except for the last section). show licensing detailed show licensing activation
- Daniel_Beckham_The original reg key was MEXLJZY. I couldn't wait any longer, or I would have had to shut this data center down, so I went ahead and gambled on cancelling the MEXLJZY license and purchased a new one, ZUHHSCN, which expires on 12/25/2015. No change. After following the LineRate instructions to add the new registration key, there is no change in the registration information. It still shows the Tier 2 limits of 1000/100/100 and an expiration date of 12/14/2015, the old key's expiration. If I try to use license refresh base, I see this error: Nov 25 10:16:46 LROS LROS: ERROR: Failed to obtain a license:
- Daniel_Beckham_Sure, here's the detail and activation is at the bottom (set to auto) lbl01 show licensing detailed RegKey: XXXXXX-XXXXX-XXXXX-XXXX-ZUHHSCN base: State: running Status: active Expiration: 12/14/2015 23:59:59 Username: n/a Version: 5b UUID: 42259A83-167B-5FCF-4C30-EBF3FCAFF209 HTTP Requests Per Sec: 1000 TCP Connections Per Sec: 100 Mb Per Sec: 100 Burst Duration (sec): 1 Processes: unlimited Phone Home: off Product Mode: Precision Load Balancer Standby: Free Status: standby Free Expiration: 14 days after bundle upload Free Username: n/a Free Version: 5b Free UUID: 42259A83-167B-5FCF-4C30-EBF3FCAFF209 Free HTTP Requests Per Min: 180 Free TCP Connections Per Min: 120 Free Mb Per Sec: 5 Free Burst Duration (min): 1 Free Processes: 1 Free Phone Home: on Free Product Mode: Precision Load Balancer INFO: Automatic license renewal enabled. lbl01 show licensing activation auto
- What's a good email address to contact you at? You can send a message to me at: a.ragone@f5.com
- Daniel_Beckham_Just sent you an email. - Thanks.
