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Forum Discussion

m1978_295079's avatar
m1978_295079
Icon for Nimbostratus rankNimbostratus
Nov 28, 2017

How to attach BIG-IP serial no. to my profile

It seems I am not able to raise F5 support case online, rather I have to call the helpdesk. Is it mean I have to attach the serial no. to my F5 profile? In that case how to attach the serial no ?  
BIG-IP
devops
LTM
security
Samir_Jha_52506's avatar
Samir_Jha_52506
Icon for Noctilucent rankNoctilucent
Nov 28, 2017

Yes. While creating profile & f5 ask for serial number for verification purpose to identify valid user from XXXX organization. You can find the device serial number with use of below command.

        tmsh show sys hardware | grep -i 'Chassis Serial'
Samir_Jha_52506's avatar
Samir_Jha_52506
Icon for Noctilucent rankNoctilucent
Nov 28, 2017

Its not require to add again to profile. Tell Serial number to F5 agent during call, they will raise ticket behalf of you or you can raise via online.