GTM not Synchronizing

Question

Hi , i would like to get the advice of anyone who has experienced problems with their GTM not synchronizing. 
&nbsp;  
&nbsp; Found the problem when i tried to add new records to Zonerunner and noticed that they were not replicated to our DR(disaster recovery) GTM. 
&nbsp;  
&nbsp; First off , i verified the following : 
&nbsp;  
&nbsp; a) Network Availability (both units are pingable and iQuery port is open) 
&nbsp; b) SSL certificates have not expired. 
&nbsp;  
&nbsp; Proceeded to check the GTM logs and found the following errors at my DR box : 
&nbsp;  
&nbsp; Feb 22 04:02:31 DR_GTM gtmd[7983]: 011a001b:5: SYNC started 
&nbsp; Feb 22 04:02:31 DR_GTM gtmd[7983]: 011a001d:3: SYNC loading from: PRODUCTION_ip 
&nbsp; Feb 22 04:02:31 DR_GTM gtmd[7983]: 011a001b:5: SYNC_ZONES started 
&nbsp; Feb 22 04:02:34 DR_GTM zrd[1034]: 01150a39:3: Sync Zones pid:31062 exited with error code 255 
&nbsp; Feb 22 04:02:34 DR_GTM rsync: connection unexpectedly closed (0 bytes received so far) [receiver] 
&nbsp; Feb 22 04:02:34 DR_GTM rsync error: error in rsync protocol data stream (code 12) at io.c(463) [receiver=2.6.8] 
&nbsp; Feb 22 04:02:34 DR_GTM syncer /usr/bin/rsync failed! 
&nbsp; Feb 22 04:02:34 DR_GTM Couldn't rsync gtm configuration at /usr/local/bin/syncer line 133. 
&nbsp;  
&nbsp; Logged a case with F5 but was wondering if there is anything i can do on my own to isolate the error.  
&nbsp;  
&nbsp; Also , can i manually synch the 2 boxes ? Will gtm_add be able to do this ? From what i understand gtm_add will copy the wide ip's and not the zonerunner files. 
&nbsp;  
&nbsp; Apologies if this is the wrong forum as i didn't notice any troubleshooting boards on the front page (or is it even allowed ) 
&nbsp;

jrahm · Answer

Support should be able to help with this after reviewing your tech.out files. 
&nbsp;  
&nbsp;  I was hit by two related issues, both of which have been solved: 
&nbsp;  
&nbsp; Solution 6146: Click here 
&nbsp; Solution 6698: Click here 
&nbsp;  
&nbsp; May not be your issues, but like I said, support will be able to help with this much better than we can.  HTH...Jason

wuench_99164 · Answer

We just ran into this issue.  Turns out that an errant automation script wrote bad records out, causing the GTM to fill up our disk space with errorinf directories.  Thus preventing the zone files from being updated.  We had to delete all the directories under /var/named/tmp.  Another indicator were database error messages on the GUI performance screens as RRD couldn't update it's files either.&nbsp;
It would be nice to see an DevCentral article on how the GTM synchronization / zrd / named process occurs.  We have had a few issues where making updates too quickly or in the wrong order got us into trouble.&nbsp;

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