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Amr_Ali's avatar
Aug 31, 2023
Solved

F5 GTM resolution issue

I have an issue with F5 GTM resolution, after using nslookup to check if I can resolve the name of the website, that I created as an A record using wildeIP on GTM, I see that I can receive the correct IP for my website but after i try to access the website through HTTPS it not opened,

 

 

  • Hi VictorRuiz , 
    you can do it by HA score configuration , Configure it for the pool that assigned to required virtual server. 
    I see there is no difference to failover based on virtual server status (UP/Down) because if the virtual server’s pool became down , all traffic destinated to this virtual server would be resetted and F5 marks the virtual server down. 
    so I see you can confugure HA Group Score. 
    to configure it follow these article : 
    https://support.f5.com/csp/article/K42542000
    in this article you will find the videos that mihaic sent to you , and I think that this is the only way to meet your requirement. 
    I want to add. 
    > you can Isolate your configuration by creating 2 traffic groups , one for virtual server B and C whereas the other for your targgeted virtual sever A , let we name it (Virtual_server_A traffic group) . 
    > you will create new 2 floating ips address for traffic group 2 and put both of  them in Virtual_server_A traffic group , both of floating ips from external and internal vlan subnet respectively ( i mean client/server sides) to  listen and forward traffic for the Virtual_server_A traffic group. 
    also go to (local traffic >> virtual address >> and put your targgeted virtual server A on Virtual_server_A traffic group.
    > you can make this traffic group (Virtual_server_A traffic group) Active on the main F5 node with the other traffic group ( virtual server B , C ) , I mean both of traffic groups will be active on one node. 

    > until here , I did not make any differnece only created  new traffic group "Virtual_server_A traffic group" and two floating ips (one for client side from external vlan subnet and the other from server side from internal vlan subnet). 

    > After that  follow mihaic  video or article K42542000 , as you will  go to newly created traffic group (Virtual_server_A traffic group) and configure change its options to failover based on HA Score and create an new HA group score based on Pool and give it a score. 

    > the effect of this , you will isolate your issue and get a more granular control on "virtual server A" far from the rest of other virtual servers. 

    Regards. 

7 Replies

  • few things to conside : 

    1. is the endpoint which is resolved is an F5 LTM or a generic host ?

    2. what is the status of the endpoint when you try to access the application directly not via GTM ? 

    3. Note that GTM is just DNS and it has no relation with actual data traffic if the wideip is healthy it will return the IP address . you can check on the endpoint directly.

     

    • Amr_Ali's avatar
      Amr_Ali
      Icon for MVP rankMVP

      1. is the endpoint which is resolved is an F5 LTM or a generic host? LTM, F5 System

      2. what is the status of the endpoint when you try to access the application directly not via GTM ?  working , 

  • Hi Amr_Ali , 
    I am wondering how do you get the correct IP address for this website , and it shows in Pcap that an error as you should receive NX Domain , not the correct answer. 

    Do you enable BIND in the DNS profile ? 
    I mean make sure that bigip DNS system replies using wide ip configs

    try to clear Local DNS or your windows cache. 

  • if you configured F5 to be your authoritative server, make sure you configure the zone correctly including nameserver and soa records. You may then need to recreate your wide IPs

    F5 is defaulting to "this.name.is.invalid" as you can see in your capture. 

    • Amr_Ali's avatar
      Amr_Ali
      Icon for MVP rankMVP

      hello amine,

      I still have not changed the NS record on our Public DNS provider to be our GTM, I tried to test if the configuration was correct before I made this step by adding the listener of GTM manually on My PC and testing to resolve the URL. The query was sent to GTM and I got an answer with the correct IP but after I tried to reach the web over HTTPS it did not open,

      and for NS I ask if it must change the default value ( this.name.is.invalid ) ????!!!

  • Can you share how the zones are configured and how you have setup the WIPs and zone records.Are you delegating the TLD or is it just subzone. 

    can you draw the query architecure you have , so technically your TLD should hosted on your DNS externally as the registrar will send traffic on external provider and then the subzone should be aliased to the GTM. Once the subzone is deligated the WIP should be configured under the subzone on your GTM. Can you confirm that you are aligned with same design.
    Did you queried the same subzone record that is present in your GTM. For example if your URL is xyz.abc.com it might be aliased to xyz.abc.com.gtm.abc.com ---> as you have ns records 

    I do not see the packetcapture query response but i believe you have tried to create a zone replica of the external DNS which might not be sending the query correctly.

     

     

    • Amr_Ali's avatar
      Amr_Ali
      Icon for MVP rankMVP

      thanks, Vaibhav, The issue is solved, it was misconfiguration in wideIP , 

       

      appreciate your support 

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I have an issue with F5 GTM resolution, after using nslookup to check if I can resolve the name of the website, that I created as an A record using wildeIP on GTM, I see that I can receive the correct IP for my website but after i try to access the website through HTTPS it not opened,

 

 

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I have an issue with F5 GTM resolution, after using nslookup to check if I can resolve the name of the website, that I created as an A record using wildeIP on GTM, I see that I can receive the correct IP for my website but after i try to access the website through HTTPS it not opened,

 

 

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have an issue with F5 GTM resolution, after using nslookup to check if I can resolve the name of the website, that I created as an A record using wildeIP on GTM, I see that I can receive the 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F5 GTM resolution issue","moderationData":{"__ref":"ModerationData:moderation_data:320676"},"body":"

few things to conside : 

1. is the endpoint which is resolved is an F5 LTM or a generic host ?

2. what is the status of the endpoint when you try to access the application directly not via GTM ? 

3. Note that GTM is just DNS and it has no relation with actual data traffic if the wideip is healthy it will return the IP address . you can check on the endpoint directly.

 

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1. is the endpoint which is resolved is an F5 LTM or a generic host? LTM, F5 System

2. what is the status of the endpoint when you try to access the application directly not via GTM ?  working , 

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Hi Amr_Ali , 
I am wondering how do you get the correct IP address for this website , and it shows in Pcap that an error as you should receive NX Domain , not the correct answer. 

Do you enable BIND in the DNS profile ? 
I mean make sure that bigip DNS system replies using wide ip configs

try to clear Local DNS or your windows cache. 

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if you configured F5 to be your authoritative server, make sure you configure the zone correctly including nameserver and soa records. You may then need to recreate your wide IPs

\n

F5 is defaulting to \"this.name.is.invalid\" as you can see in your capture. 

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hello amine,

I still have not changed the NS record on our Public DNS provider to be our GTM, I tried to test if the configuration was correct before I made this step by adding the listener of GTM manually on My PC and testing to resolve the URL. The query was sent to GTM and I got an answer with the correct IP but after I tried to reach the web over HTTPS it did not open,

and for NS I ask if it must change the default value ( this.name.is.invalid ) ????!!!

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Can you share how the zones are configured and how you have setup the WIPs and zone records.Are you delegating the TLD or is it just subzone. 

can you draw the query architecure you have , so technically your TLD should hosted on your DNS externally as the registrar will send traffic on external provider and then the subzone should be aliased to the GTM. Once the subzone is deligated the WIP should be configured under the subzone on your GTM. Can you confirm that you are aligned with same design.
Did you queried the same subzone record that is present in your GTM. For example if your URL is xyz.abc.com it might be aliased to xyz.abc.com.gtm.abc.com ---> as you have ns records 

I do not see the packetcapture query response but i believe you have tried to create a zone replica of the external DNS which might not be sending the query correctly.

 

 

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thanks, Vaibhav, The issue is solved, it was misconfiguration in wideIP , 

 

appreciate your support 

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