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Mark_Curole's avatar
Mark_Curole
Icon for Nimbostratus rankNimbostratus
Jun 03, 2019

F5 Cloud Services - DNS Servers not registered in whois as Name Server

I'm trying to test out the F5 Cloud services DNS Service and when I try to change the name servers for the domain I'm working with to ns1.dns.cloudservices.f5.com and ns2.dns.cloudservices.f5.com, my...
cloud
F5 Cloud Services
Lance_W__F5_'s avatar
Lance_W__F5_
Icon for Employee rankEmployee
Jun 06, 2019

Mark,

 

I am familiar with your case. First, I'd like to apologize for the difficulty getting a support case opened.

 

I'm aware that we do finally have a case open for you. Also, I'd like for you to know that I have been working with the the appropriate support teams to not only improve the existing process based on your experience, but also to ensure it's communicated out for everyone's awareness.

 

Again, I apologize for the difficulty and hope that our current efforts eliminate these difficulties in the future.

 

Thanks,

 

Lance W.

Manager, Global Support

F5 Networks