Forum Discussion
vandenhoutenp_9
Nimbostratus
NimbostratusEdge Client forced into ALWAYS_DISCONNECTED mode
Hi guys,
I have stumbled upon a bit of a strange issue. We use the F5 Edge Client (Win) in "Always Connected" mode. We also use location awareness so in summary, if a user is connected to the office network the client will remain in a "Disconnected - LAN deteced..." state. If they roam to a non-corporate network connected the F5 client will automatically attempt to initiate a VPN connection.
One of our users roamed to a public WiFi network yesterday and encountered an issue whereby the F5 Edge Client was forced into an "ALWAYS_DISCONNECTED" state. Due to the nature of the "Always Connected" feature, the user doesn't have the option/isn't presented with any buttons to force the client out of "ALWAYS_DISCONNECTED" mode (reboots etc. have been tried).
This is what I have seen in the client log files but I can't make much sense of it:
2014-06-02,12:00:03:543, 6260,6264,APPCTRL, 2, \UXmlParser.h, 107, UXMLParser::OnData, Expat error: no element found (code 3 line 1 column 0) 2014-06-02,12:00:03:543, 6260,6264,APPCTRL, 1, , 2252, CAppTunnelEx::OnRetrievingFavoriteComplete, Failed to retrieve favorites (0xffffffff800c0005) 2014-06-02,12:00:04:464, 6260,6264,Standalone, 1, , 2991, CStandaloneDoc::HandleError, Force logoff (Reason: Cannot obtain parameters) 2014-06-02,12:00:04:574, 6260,6264,Standalone, 0,,,, Connection mode changed to ALWAYS_DISCONNECTED 2014-06-02,12:00:04:621, 6260,6264,Standalone, 0,,,, Server is: https://vpn.company.com (Corporate Remote Access) User status is: Disconnecting from server... 2014-06-02,12:00:04:980, 6260,6264,APPCTRL, 2, \uhttpparser.cpp, 288, UHttpParser::GetCookie, Cookie not set 2014-06-02,12:00:04:996, 6260,6264,APPCTRL, 1, \uwebbrowserparser.cpp, 1226, UWebBrowserParser::Invoke, Authentication failure 2014-06-02,12:00:05:324, 6260,6264,Standalone, 0,,,, Received OnCloseSession callback; Session name= https://vpn.company.com 2014-06-02,12:00:05:339, 6260,6264,Standalone, 0,,,, Server is: https://vpn.company.com (Corporate Remote Access) User status is: Disconnected 2014-06-02,12:00:05:355, 6260,6264,Standalone, 1, \SWClient.h, 27, SWClient::CheckAndCall, Service isn't running
Any ideas?
Thanks
Peter
kunjan_118660Cumulonimbus
Seems the like this problem was reported and resolved after an engineering hot fix.
https://devcentral.f5.com/questions/-always-connected-ncsi-issue
- vandenhoutenp_9Hi Kunjan, That was my posting as well :) Same result but a different cause this time. Thanks Peter
kunjanSeems the like this problem was reported and resolved after an engineering hot fix.
https://devcentral.f5.com/questions/-always-connected-ncsi-issue
- vandenhoutenp_9Hi Kunjan, That was my posting as well :) Same result but a different cause this time. Thanks Peter
- kunjan_118660
Didn't notice that :) a support case may be required.
Michael_HoedlTo change it manually you can kill the Edge Client process and modify following file "C:\Users\username\AppData\Roaming\F5 Networks\VPN\client.f5c" with Notepad++ or a another good text editor. At the bottom of the file is a record called "< last_connection_mode > ALWAYS_DISCONNECTED < /last_connection_mode >". Just change the "ALWAYS_DISCONNECTED" to "CONNECTED" and it will connect again when you start the Edge Client. Maybe this helps to create a workaround.
- kunjan
Didn't notice that :) a support case may be required.
- Michael_Hoedl
To change it manually you can kill the Edge Client process and modify following file "C:\Users\username\AppData\Roaming\F5 Networks\VPN\client.f5c" with Notepad++ or a another good text editor. At the bottom of the file is a record called "< last_connection_mode > ALWAYS_DISCONNECTED < /last_connection_mode >". Just change the "ALWAYS_DISCONNECTED" to "CONNECTED" and it will connect again when you start the Edge Client. Maybe this helps to create a workaround.