discovery problem!!!

Hi Fabrizio,

 

 

Thank you for the detailed error report. For some reason the error log(s) that you were referring to have not been attached to your post. From what you are describing, I would assume your discovery fails because of device related connectivity, authorization, etc, issues. Please enable verbose logging support (see http://devcentral.f5.com/wiki/default.aspx/MgmtPack/GeneralTroubleshooting.html) and try discovery again. Gather the following logs (to have as much information as we can possibly have) to expedite troubleshooting:

 

 

- trace.log file (in \Program Files\F5 Networks\Management Pack\log folder)

 

- F5 Monitoring Log (in Event Viewer)

 

- OperationsManager log (in Event Viewer)

 

 

Zip the logs to managementpack(at)f5(dot)com.

 

 

Also, please consider the following important prerequisites for a successful F5 device discovery:

 

 

- admin credentials for the F5 device account specified in discovery.

 

- enable TCP port 4353 through the firewall for bi-directional [iQuery] communication with the F5 device.

 

- enable the 'Authorize big3d agent update' [checkbox] in the F5 Discovery wizard.

 

 

Here are some relevant links detailing these prerequisites for F5 Management Pack discovery:

 

 

- http://devcentral.f5.com/wiki/default.aspx/MgmtPack/F5DeviceUserRoleSecurity.html

 

- http://devcentral.f5.com/wiki/default.aspx/MgmtPack/TroubleShootingDiscovery.html

 

 

Let us know.

 

 

Thank you!

 

Julian