Forum Discussion
Stefan_Klotz
Cumulonimbus
CumulonimbusBIG-IQ statistics in dashboard missing/interrupted
Dear all, any idea, why statistics data is missing/interrupted for a few days like in the following screenshot? Or how I can verify any issues? In which logs can I found any hints? The mi...
We could solve the issue in the meanwhile together with official F5-support.
It's related to ID1044337:
This can occur intermittently during statistics collection from BIG-IP to BIG-IQ and can happen when the retention processor causes a loss of some retention records (book-keeper-start entries are lost while book-keeper-end entries are retained).”
From the BIG-IQ command line:
1) Make a backup of the book-keeper-end index:
curl -sk http://localhost:9200/_reindex?pretty -H "content-type: application/json" -d '{"source":{"index":"book-keeper-end"},"dest":{"index":"bu-book-keeper-end"}}'2) Delete the book-keeper-end index:
curl -skX DELETE http://localhost:9200/book-keeper-endNote: The book-keeper-end index will be rebuilt automatically and will cause no loss of statistic data.
It took some time (I don't know how long exactly), but on the next day I could see statistics data back to one year again.
Regards Stefan 🙂
Nikoolayy1
MVP
MVPMaybe check the /var/log/avr and /var/log/restjavad on the BIG-IP as the Analytics AVR is the way to stream logs to DCD and the restjavad is the HTTP API that BIg-IQ uses to control BIG-IP and also check the BIG-IQ device and system logs on the BIG-IQ for the BIG-IP devices as BIG-IQ also manages the DCD.
Just in case see in GUI if the BIG-IP has log statistics for this period or upload qkview to ihealth and check again the Statistics of the BIG-IP as to exclude BIG-IP issue and check in health for any bugs under diagnostics.
Stefan_Klotz - did Nikoolayy1 's suggestion work for you? Inquiring minds want to know! 🙂
(also, if yes, don't forget to hit the Accept as Solution button if it did work - and if it didn't, let us know so we can see if there's another solution for you.