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jone14_166962's avatar
jone14_166962
Icon for Altocumulus rankAltocumulus
Oct 05, 2018
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Big-IP Edge Client / Windows 10 1809 - No internet connection with connected VPN

Hi everybody

 

I've updated my computer to Windows 10 Build 1809:

 

After a successfull connection with Big-IP Edge Client VPN the internet connection is broken. Ping to Google DNS servers with connected VPN:

 

We have configured Network Access with "split tunneling". The very same VPN worked perfectly with the previous build of Windows 10 (1803).

 

Version of VPN client: 7160,2018,417,2013

 

Does anyone run into the same problem?

 

Thank you, John

 

BIG-IP Access Policy Manager (APM)
devops
edge client
vpn
windows 10 1809
  • jone14_166962's avatar
    jone14_166962
    Jan 23, 2019

    The latest windows update for Windows 10 1809 January 22, 2019—KB4476976 (OS Build 17763.292) seems to fix the issue!

     

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  • Portallion_1480's avatar
    Portallion_1480
    Icon for Nimbostratus rankNimbostratus
    Oct 05, 2018

    NasimMalik, did you say you have found a workaround for this? Your comment suggests as much, but there is no info on what you did.

     

  • Chris_T_373828's avatar
    Chris_T_373828
    Icon for Nimbostratus rankNimbostratus
    Oct 05, 2018

    I encountered a similar issue today after receiving the 1809 update yesterday. I have no Internet access when the VPN is connected. I haven't found a workaround.

     

    Any workaround is appreciated.

     

    • Toby_Garcia_146's avatar
      Toby_Garcia_146
      Icon for Altostratus rankAltostratus
      Oct 06, 2018

      If you're an administrator on the device, you may be able to update add a static route to force traffic through the tunnel. But that won't work if the access policy is setup to drop the connection if the routing table changes.

       

      In that case, your APM admin must update the policy with the workaround.

       

  • NasimMalik_3304's avatar
    NasimMalik_3304
    Icon for Nimbostratus rankNimbostratus
    Oct 05, 2018

    Yes, SSL F5 VPN doesn't work on Window 10 1809 machine.Logged a call with F5 support and they advised below '' At the moment the reported issue is escalated to our Product Development team. New software defect ID745498 with a title "[Windows RS5]OS doesn't using default route 0.0.0.0/0.0.0.0 if config with split tunnel" was created to track that issue. ''

     

    Tested on one of window machine 1809 and it seems working.

     

    Route print -p 0.0.0.0 netmask 128.0.0.0 default gateway Route print -p 128.0.0.0 netmask 128.0.0.0 default gateway

     

    But ,This is not the fix, but the workaround while the issue is being analyzed by F5 product developers.

     

    • jone14_166962's avatar
      jone14_166962
      Icon for Altocumulus rankAltocumulus
      Oct 05, 2018

      Thank you for the useful information! I hope, we will get a fix soon..

       

  • jone14_166962's avatar
    jone14_166962
    Icon for Altocumulus rankAltocumulus
    Oct 05, 2018

    I just tested with the latest version of the Big IP Edge client (7171.2018.808.2011). Same behavior, it doesn't work either.