Forum Discussion

Altocumulus

Oct 05, 2018

Big-IP Edge Client / Windows 10 1809 - No internet connection with connected VPN

Hi everybody I've updated my computer to Windows 10 Build 1809: After a successfull connection with Big-IP Edge Client VPN the internet connection is broken. Ping to Google DNS servers...

BIG-IP Access Policy Manager (APM)

jone14_166962
Jan 23, 2019
The latest windows update for Windows 10 1809 January 22, 2019—KB4476976 (OS Build 17763.292) seems to fix the issue!

Chris_T_373828

Nimbostratus

Oct 05, 2018

I encountered a similar issue today after receiving the 1809 update yesterday. I have no Internet access when the VPN is connected. I haven't found a workaround.

Any workaround is appreciated.

Chris_T_373828
Nimbostratus
Oct 06, 2018
There's a Knowledge Center article describing this issue and a workaround. As an end user I don't have the configuration utility that is mentioned.

https://support.f5.com/csp/article/K18448121
Toby_Garcia_146
Altostratus
Oct 06, 2018
If you're an administrator on the device, you may be able to update add a static route to force traffic through the tunnel. But that won't work if the access policy is setup to drop the connection if the routing table changes.

In that case, your APM admin must update the policy with the workaround.