BIG IP - VPN Connectivity issue - Failed to download configuration

Hi Experts,

 

I get the below error while trying to connect to the BIG IP F5 VPN. I am not on open internet and something seems to be blocking me but I can't find out what is wrong. Can someone please advise

 

2018-04-16, 8:02:55:357, 14816,7432,HOST, 1, , 1814, CHostCtrl::OnTimer(), TUNNEL_SERVER_READY_CHECK - configuration read timed out2018-04-16, 8:02:55:358, 14816,7432,HOST, 1, \HostCtrl.h, 1461, CHostCtrl::Failed, Failed to download configuration (error: 0)

 

2018-04-16, 8:02:55:358, 14816,7432,HOST, 48, , 356, CHostCtrl::ProxyClose(), enter 2018-04-16, 8:02:55:359, 14816,240,HOST, 48, , 279, CHostCtrl::PostProcessProxyDataThreadProc(), enter 2018-04-16, 8:02:55:359, 14816,240,HOST, 48, , 347, CHostCtrl::PostProcessProxyDataThreadProc(), Thread finished 2018-04-16, 8:02:55:361, 14816,7432,HOST, 48, , 434, CHostCtrl::ProxyClose(), exit 2018-04-16, 8:02:55:361, 14816,7432,HOST, 1, \HostCtrl.h, 1492, CHostCtrl::Failed, Firing OnError event (message: Failed to download configuration)