Forum Discussion

Daniel2B's avatar
Daniel2B
Icon for Nimbostratus rankNimbostratus
Sep 24, 2019

AWS WAF managed rules - unable to deploy

Hi all, After subscribing to F5 managed rules, i'm unable to activate the rule set:     I suggest it related to the new AWS dashboard, after contacting AWS support I've been told to contact F...
cloud
F5 Rules for AWS WAF
security
Jeff_Giroux_F5's avatar
Jeff_Giroux_F5
Ret. Employee
Jan 07, 2020

K21015971: Overview of F5 RuleGroups for AWS WAF

 

  1. contact AWS support
  2. AWS troubleshoots
  3. If AWS cannot find solution, ask for escalation
  4. AWS support will now contact F5 support
  5. F5 support now involved for further troubleshooting with AWS support and customer

 

Try the above process and report back your findings. I do not believe that AWS support staff should be punting customers back to F5 support. If this is happening, please let us know!