ARX and Excel Files

Hi Everyone,

I am currently experiencing some troubles with Excel files for one of my customer. Here is the scenario :

• The user opens an Excel file and modify it
• In the evening he does not close its file
• The next morning he does new modifications on its file
• When he wants to save its file, he got an error message from Excel "Share violation...modification cannot be saved..."
• Excel is not able to save the file and creates a temporary file which named like "B12A5B80"

But this temporary file is not usable and it can not be saved under another location.

So the customer needs to restore the original files from its backup.

This type of problem appears frequently since the ARX is in place.

Before opeing a case on support, I just wanted to check if someone experienced the same kind of problem.